Role Purpose: This fully remote role focuses on delivering financial operations excellence by adding value to the customer through providing management with data-driven insights and application of proven bill-to-cash tools to support the objectives of the business.

Key Responsibilities:

Division-level and management reporting:

• Creating and developing a range of reports to support division operations and track performance towards annual targets.
• Collaborate with B&C managers to develop monthly reports for senior and executive management, detailing the business's revenues and costs.
• Work with the Finance Teams to answer any queries regarding monthly reconciliations to address any gaps and align.
• Assisting the business with any priority projects, including Audit and other Ad hoc requirements.

Manage customers/supplier ledger, including top-tier customers:

• Managing all disputes to closure by engaging various stakeholders across the company.
• Driving cash maximization by employing a range of collections tools to decrease DSO in line with targets.
• Working with the two managers in the division to support VIP customers.

Driving operational improvements:

Assist the HOD with implementing ongoing operational improvements in line with strategic objectives, including process changes, system implementations, and improvements.

Training:

• Train staff on international best practices and tools.
• Guide on how to improve day-to-day practices.
• Knowledge sharing

Knowledge / Technical Skills:

• Proven expertise in dispute resolution, with the ability to effectively engage and coordinate with cross-functional stakeholders across the business.
• Demonstrated success in developing and executing collection strategies aimed at reducing accounts receivable (AR) days outstanding.
• Exceptional communication skills, both verbal and written, with the ability to convey complex information clearly and confidently.
• Proficient in the use of Oracle ERP systems and other relevant financial or operational applications.
• Strong understanding of customer experience principles and a commitment to delivering service excellence.
• Collaborative mindset with a strong ability to work effectively within teams to achieve shared goals.
• Highly adept at meeting deadlines and managing recurring monthly cycles, ensuring timely and accurate reporting.
• Comfortable and experienced in presenting to diverse audiences, including senior and executive-level stakeholders.
• Highly organized, with a keen attention to detail and the ability to manage multiple priorities simultaneously.
• Previous experience in the telecommunications industry is preferred and considered an advantage.

Education /Certifications:

Bachelor’s degree in Finance, Accounting, Business Administration, or related field.

CPA, CCP, and Lean Six Sigma are desirable certifications.

Experience:

• 10 years’ experience in a relevant field, preferably operations.
• Minimum of 5 years’ experience in the financial operations space (bill-to-cash cycle).
• Experience with managing a customer/supplier ledger of high-value partners.

We are committed to building an inclusive, diverse, and equitable workplace. We welcome and encourage applications from candidates of all backgrounds, experiences, and perspectives. Join us in creating a culture where everyone belongs and can thrive!