Senior Service Delivery Manager

Role: Service Delivery Manager

Location: Cork, Ireland

Type: Permanent

Job Description

• Program management of Managed Support services for Apps, Infra, Cyber-Sec, Service desk and End user compute
• Drive Governance, Customer Delight, Continuous service improvement, Innovation and ITIL process improvements for client
• Take end-to-end bottom-line responsibility of the support program managing SLAs, managing client sponsors and stakeholders of the program
• Working with Head of IT and his direct reportees in driving stated outcomes
• Identify and Mitigate Project risks
• Relevant experience in managing Support program
• Experience of managing senior stakeholders (Directors, Sr Directors in client organisation)
• Excellent team management abilities
• Experience in Retail, CPG industry is added advantage
• Knowledge of ITIL and SIAM is added advantage