Senior Service Delivery Specialist- Qatar

Overview:

To be responsible for overseeing the service delivery, supporting the Lead.

Scope of Work:

• Coordinate between business stakeholders, technical teams, and vendors to ensure smooth service operations.
• Support management – ensure business goals are met.
• Engage with business uses, team members, consultations, IT teams to define objectives and deliverables.
• Ensure effective control of scope, manage change requests, documentation.
• Ensure ERP team is audit ready.
• SLA tracking, reporting, identifying & recording root cause for problem.
• Identify potential risks, document, track risks/issues during the engagement.
• Identify areas of improvement and proactively review with possible ERP enhancements as part of a process and quality program.
• Continuously seek opportunities to streamline processes and improve service delivery quality.
• Preparing presentations to update the Management on the Enhancements, Support and Maintenance.
• Nurture collaboration amongst team members.
• Quickly and effectively resolve team conflicts.
• The incumbent will undertake any such related duties or responsibilities as directed.
• Ensure high standards of confidentiality to safeguard any sensitive information

Resource and Qualification:

• Bachelor’s degree or equivalent
• Overall experience of 10 years or more with similar responsibilities, of which minimum 3 years in a lead role.
• Leadership Skills, Project management, Service Management training/certification.
• Strong verbal and written communication & presentation skills.
• Prioritizing workload and meeting tight deadlines with high quality output.
• Highly focused to ensure achieving objectives and goals.
• Organized and multi-tasking skills.
• Ability to work effectively with a variety of groups.