UX Designer – Digital Product & Interface Design

Job Title: UX Designer – Digital Product & Interface Design

Department: Product / Design

Reports to: Head of Product Design

About the Role

We are looking for a talented UX Designer to join our team and help shape intuitive, efficient, and engaging digital products. This role focuses primarily on interface design and digital product conception (70%), while also incorporating user research, support analysis, and customer journey mapping (30%) to ensure user-centered outcomes.

You will collaborate closely with product managers, developers, business stakeholders, and fellow designers to turn complex problems into elegant design solutions. Strong UI design skills are a plus, but your primary mission will be crafting seamless user experiences that address both user needs and business goals.

Key Responsibilities

• Translate product requirements into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences.
• Conduct user research (interviews, surveys, usability tests) to inform design decisions.
• Analyze support data, customer feedback, and product usage to identify UX improvement opportunities.
• Map and optimize customer journeys to enhance user satisfaction and engagement.
• Collaborate with UI designers to ensure high-fidelity visual designs are aligned with UX goals.
• Work closely with product and development teams throughout the product lifecycle to ensure design consistency and feasibility.
• Advocate for best-in-class UX practices and contribute to the continuous improvement of our design processes.

Requirements

• 3+ years of experience in UX design, preferably working on digital product interfaces.
• Solid understanding of UX principles, design thinking, and user-centered design methodologies.
• Experience conducting and synthesizing user research into actionable insights.
• Strong skills in wireframing, prototyping, and creating user flows (Sketch, Adobe XD, etc.).
• Ability to analyze support data and user behavior to inform design decisions.
• Familiarity with UI design principles and the ability to collaborate closely with UI designers.
• Excellent communication and collaboration skills.
• Strong problem-solving mindset and attention to detail.
• Experience working in Agile environments is a plus.

Nice to Have

• Experience designing for both desktop and mobile platforms.
• Knowledge of accessibility standards and inclusive design.
• Familiarity with analytics tools (e.g., Google Analytics, Hotjar, Mixpanel).
• Basic knowledge of front-end technologies (HTML/CSS/JS) is a bonus.

Why Join Us?

• Opportunity to work on meaningful and diverse digital products.
• Collaborative and dynamic team culture.
• Flexible work environment.
• Room to grow professionally and expand your skill set.
• Competitive compensation and benefits.