Program Manager

Job title: Program Manager Repair Service Rollout (EMEA)

End: 31/05/2026

Deadline to apply: 19/06/2025

Client location: Hilversum

Client sector: Retail

We are Akkodis. We put the talents, skills and ambitions of our Consultants first. Because we continuously offer you challenging projects, you continue to develop and you can realize your ambitions. This is our view on good employment practices.

We are seeking an experienced Program Manager to lead the rollout of an innovative Repair service for one of the world’s leading sports retail brands. The successful candidate will be responsible for defining the plan, roadmap, and operating model, collaborating with key business functions, and ensuring the successful execution of the program against clearly defined success metrics.

The Repair Program Manager will oversee the EMEA implementation of the service, ensuring compliance with upcoming EU Right to Repair regulations, while optimizing consumer, business, and environmental value. The initiative discovery and business case definition have already been completed—the Program Manager will now take the defined ambition and bring it to market. The role requires cross-functional collaboration with teams in EMEA and globally, including business, supply chain, and digital services.

Key Responsibilities:

• Develop and execute the plan, roadmap, and operating model for the Repair service rollout in EMEA.
• Ensure compliance with the EU Right to Repair regulation while delivering consumer and business value.
• Collaborate with Global and EMEA teams to define, refine, and execute the project.
• Create transparency by defining roles, responsibilities, and a clear communication framework.
• Drive innovation, working with business functions, data, and technology teams to establish EMEA-specific solutions.
• Define KPIs and reporting frameworks to measure consumer impact, business success, and overall performance.

Experience Required:

• Extensive Program Management, Transformation, or Change Leadership experience.
• Proven ability to develop business cases, use cases, and customer journeys with diverse stakeholders.
• Experience working on complex topics in highly matrixed organizations.
• Ability to navigate competing priorities, make trade-offs, and drive decision-making.
• Strong stakeholder management and leadership capabilities.

Key Skills:

• Customer journey expertise—essential for shaping consumer-centric repair service solutions.
• Excellent interpersonal and communication skills, with the ability to explain complex matters jargon-free.
• Self-starter attitude—able to adapt, pivot, and refine plans as necessary.
• Strategic and critical thinking to drive innovation and maximize program impact.
• Strong people leadership—managing teams and ensuring all stakeholders stay aligned.