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Ministry of Defence of Singapore

Assistant Director (HR Experience)

Ministry of Defence of Singapore
Singapore · Full-time · Mid-Senior
What The Role Is

You will be part of a team that provides Human Resource Administration (HRA) services for all MINDEF employees.

What You Will Be Working On

  • Manage and report to higher management on the health status of high transactional volume service requests
  • Monitor case resolution rates and customer satisfaction scores
  • Engage relevant stakeholders on continuous improvement initiatives
  • Participate in business process reengineering and digitalisation projects


Challenge(s)

  • Managing high volume of service requests efficiently
  • Driving continuous improvement in HR administration processes


What We Are Looking For

  • At least 6 years of relevant work experience in HR, customer service or project management
  • Senior stakeholder management experience in a service-related field is preferred
  • Service-oriented mindset
  • Keen interest in innovation and digitalisation
  • Good interpersonal and communication skills


Only shortlisted candidates will be notified.
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Country Guide

Singapore

High-pay global hub in Asia

Posted
Jun 12, 2025
Type
Full-time
Level
Mid-Senior
Location
Singapore
Company
Ministry of Defence of Singapore

Industries

Government Administration Industrial Machinery Manufacturing

Categories

Human Resources

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