Senior Software Engineer - Backend

About Freshworks:

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (EX).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Responsibilities

• Build scalable backend services that handle millions of transactions reliably.
  
  

• Own the full development lifecycle: from high-level design to deployment and debugging.
  
  

• Write clean, modular, and testable code—optimised for both readability and performance.
  
  

• Apply deep OOPS concepts and design patterns to solve real-world engineering problems.
  
  

• Ensure systems are tuned for high availability, fault tolerance, and observability.
  
  

• Collaborate with cross-functional teams (Product, Frontend, SRE) to deliver customer value fast.
  
  

• Follow engineering best practices and elevate overall code quality.
  
  

• Troubleshoot performance bottlenecks in production and drive long-term stability improvements.
  
  

Requirements

• 3 to 5 years of experience building and scaling backend systems in fast-paced product teams.
  
  

• Data Structures & Algorithms (DSA): Expertise in selecting optimal data structures and developing efficient, optimized code including time/space complexity trade-offs. Deep knowledge of REST APIs.
  
  

• Problem Solving & Logical Analysis: Ability to clearly articulate thought processes, decompose complex problems, and engineer effective solutions.
  
  

• Object-Oriented Design (OOD): Strong command of OOP principles, designing extensible code, and applying SOLID principles.
  
  

• System Design (High-Level Design - HLD & LLD): Proven ability to contribute to design scalable, highly available, and fault-tolerant end-to-end systems, including APIs, schema, and data models.
  
  

• Exposure to RDBMS, caching strategies, distributed queues, and microservices.
  
  

• Exposure and experience with AI tools and technologies to improve efficiency
  
  

• Ownership & Collaboration: Demonstrates strong ownership, collaborates effectively.
  
  
  
  

Qualifications

• Degree in Computer Science, Engineering, or a related technical field.
  
  

• You’re skilled at balancing fast delivery with long-term scalability.
  
  

• You think clearly in code and architecture diagrams.
  
  

• You’ve shipped features at scale and supported them in production.
  
  

• You love working in collaborative, agile teams.
  
  
  
  

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.