Senior Network Support Engineer

Role: Senior Network Support Engineer

Location: Remote, Romania

Job Responsibilities and Technical Requirements in Networks:

• Good hands-on experience in Installing, Configuring & troubleshooting - Cisco Router & Switches, Cisco SDWAN, Cisco ACI, Cisco ASA Firewalls, Cisco ISE, F5 Load Balancers, Cradle Points, Cisco Wireless Controller and Access Points.
• Ensuring the best of service framework design and solution implementation for networking and load balancing platform for the organization.
• Should have knowledge of Infoblox, SDWAN, Riverbed (monitoring tool), Wireless (virtual c9800 CL).
• Must have good understanding and hands on experience of Routing and Switching platforms.
• Understand and configure application delivery on F5 load balancers with VIP Creation includes pools, rules, certs, etc.
• Assist in troubleshooting issues related to site-to-site VPNs or remote user VPNs
• Modify firewall rules, VPN configurations, and other security policies under supervision Address issues like access control lists (ACLs), NAT, and IPsec VPN troubleshooting.
• Should know how to upgrade Cisco ASA.
• Manage and provide support for remote End Users on Cisco VPN & ASA.
• Should have hands-on experience on Access point configurations and management.
• Should have knowledge on WLC troubleshooting and upgrades.
• Perform tasks related to VLAN creation and management, including troubleshooting inter-VLAN routing.
• Support IP address management tasks (e.g., DHCP reservations, IP subnetting)
• Troubleshoot Wide Area Network (WAN) issues, including MPLS, VPNs, and SD-WAN, and assist with identifying performance bottlenecks.
• Identify performance issues by optimizing routes, bandwidth allocation, and applying QoS policies.
• Diagnosing & help in troubleshooting complex issues like slow network performance, intermittent connectivity, or misconfigured devices.
• Perform root cause analysis on recurring issues and assist in identifying long-term fixes, ensuring issues don’t recur.
• Work with vendors to troubleshoot issues and further escalating as needed.
• Implementing temporary solutions to known issues as per change requests (e.g. changing route paths, adjusting bandwidth limits).
• Should have experience on any of ticketing and monitoring tools.
• Responsible for producing RCA for the high severity issues.
• Can produce High Level & Low-Level Implementation Documents.
• Establish and maintain good working and technical relationships with Clients.