Project Manager

Project Manager (Customer Success)

Seeking a strategic Project Manager focussed on delivering customer success & enhanced customer experience strategies within a high tech, cloud based Software Applications Multinational.

Fully remote, 12 months FTC (fixed term contract) or temporary contract role, which is extendable.

This role may also convert to a permanent position during the contract period but no guarantees.

Salary: €65-75K or temp PAYE equivalent guiding.

Location: Dublin or Remote in Ireland only

Although a fully remote role, YOU MUST be living & based in Ireland for the duration of this role. NO SPONSORSHIP provided, so You MUST hold EU/EEA citizenship or a valid Irish work visa already.

The Role:

In addition to your proficiency as an experienced Project Manager, we are only interested in Functional Project Managers with prior experience / a prior background in delivering Customer Support, Sales or Customer Experience projects & solutions.

The focus of your work will be to enhance customer success and to manage projects that will deliver increased revenue operations by implementing solutions that will optimise the organisation’s processes, leverage data and enhance the overall customer success.

You will be engaged in a multi-project role with global scope. The projects that you will be managing will span both Process improvement projects & new products. Key Stakeholders are predominantly Europe / EMEA based.

We are not seeking Technical / IT Project Managers for this role – the focus is on the functional business side & specifically around strategic customer success. Delivering projects that enhance that strategy (for example, through the use of chat tools, process automation, etc)

Expertise required:

• Functional Project Managers with a background in customer success / customer solutions
• Strong background & knowledge of customer engagement processes, delivery of functional process improvements & related customer solutions projects
• Past experience in the likes of Sales support operations, Customer Support operations, Customer Service Delivery, CX (customer experience) or customer strategies / Revenue Operations
• Agile mindset, able to embrace & easily adapt to change
• Saas Solutions or B2C Saas type background preferable
• Ideally a PMP, Agile, Prince 2 or similar certifications in Project Management

Preference for a Project Manager from dynamic, modern industry models.

Work mode: Fully Remote

Although a fully remote role, YOU MUST be living & based in Ireland for the duration of this role. NO SPONSORSHIP provided, so You MUST hold EU/EEA citizenship or a valid Irish work visa already.

Other Key Terms: Customer Success Project Manager, Project Management, Customer strategy, Revenue Operations, RevOps, Sales & Marketing Customer solutions, Customer Experience Projects, CX Project management, Project Manager, client, customer, Customer Service Delivery Project Manager, customer Service Delivery Manager, e-commerce, Saas, CRM, Jira, MS Project, Smartsheet, Slack, Trello, Asana.