MAC Support

Mac Support

Location : Dublin, Ireland

Support- Dedicated (Monday to Friday)

 Mandatory Skills- Onsite experience; Good MAC skills; Customer Experience and interpersonal skills.

Job Summary:

As a Techbar analyst you will assess, troubleshoot, and resolve employee requests in person as needed on a daily basis. Requests will vary from hardware and software to corporate infrastructure related issues requiring on-site analysis & resolutions. You’ll provide outstanding customer service while managing engagement between end users, operational leadership, and IT teammates.

Required Skills/Experience:                   

·    Experience collaborating with various teams in a service-oriented customer-success environment.

·    Experience troubleshooting issues, researching solutions, and problem-solving efficiency.

·    Ability to learn & adapt quickly to new technologies and business requirements.

·    Ability to solve complex incidents by applying known documented solutions and processes, while maintaining work task ownership to completion with minimal direct supervision

·    Ability to communicate with different audiences, regardless of technical understanding, across multiple channels including face to face, instant messaging, emails, and video conferencing.

·    Ability to leverage attentive listening to understand and empathize with customer needs.         

·    Experience supporting various OS in an enterprise environment including: MacOS (primary), Windows 10 (secondary), iOS, and Android

·    Experience supporting various hardware in an enterprise environment including: Apple Laptop (primary), Dell / HP Laptop (secondary), desktops (Apple and HP), corporate-owned mobile devices (IOS/Android), and standard peripherals

·    Experience supporting and troubleshooting corporate networks and remote user environments.

·    Experience supporting and troubleshooting L1 Active Directory related issues.

·    Experience on endpoint security tools L1 (Anti-virus / Firewall / Two-factor authentication)         

·    Experience supporting and troubleshooting conference room tools L1 (Audio / Visual) as needed.

·    Adherence to security policies and corporate best practices

·    Ensuring support content is accurate and up to date (Knowledge base maintenance)