IT Operations Lead

• PLEASE SUBMIT YOUR RESUME/CV IN ENGLISH **
  
  

Location: Remote

Reports to: Director of Information Technology

Employment Type: Full-time

Salary: 2,000 USD/monthly

About Us

We’re a mission-driven company focused on one thing: getting wells to production safely, efficiently, and cost-effectively. We don’t believe in upselling, hidden costs, or trying to be everything to everyone. Instead, we operate as a unified, results-oriented team of completion experts—committed to delivering exactly what’s needed to get the job done right.

Position Summary

We are seeking an experienced IT Operations Lead with a strong background in network administration, particularly with Cisco Meraki environments. This hands-on role will act as the primary technical escalation point for our IT support team, while leading critical IT projects across a predominantly cloud-based Microsoft 365 infrastructure.

The ideal candidate has a deep technical foundation, excels in project delivery and mentorship, and embraces service-oriented leadership. CCNA or CCNP certification is strongly preferred, along with a working knowledge of ITIL frameworks and operational excellence.

Key Responsibilities

• Act as the senior escalation point for advanced technical issues across network, cloud, and endpoint systems
• Lead and mentor the IT support team, fostering a culture of learning and accountability
• Drive the execution of IT operational projects (e.g., cloud migrations, network upgrades, security improvements)
• Oversee daily IT operations including service desk performance, user support, incident response, and change management
• Manage and optimize network infrastructure with a focus on Cisco Meraki deployments
• Collaborate with internal stakeholders to align IT services with business goals
• Establish and enforce IT policies, procedures, and best practices with an emphasis on ITIL standards
• Ensure the performance, security, and availability of systems and data across our Microsoft 365 environment
• Partner with vendors for procurement, system integration, and technical support
• Participate in an on-call rotation for high-priority incidents or system outages
  
  

Qualifications

• Fluent English communication skills required (minimum C1 level)
• 5+ years of experience in IT support, systems administration, or operations roles
• 2+ years in a leadership or senior escalation role within IT
• Demonstrated expertise in network administration, specifically Cisco Meraki
• CCNA or CCNP certification is highly desirable
• Strong knowledge of Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), Azure AD, and cloud-based infrastructures
• Experience implementing or working within ITIL-based service management frameworks (certification preferred)
• Proficiency in troubleshooting complex issues across multiple systems and platforms
• Understanding of cybersecurity practices, identity management, and endpoint protection
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly
• Industry experience in oil & gas, energy, or similar industrial sectors is a plus
• Additional certifications (e.g., Microsoft, CompTIA, ITIL) are a strong advantage
  
  

Preferred Skills

• Familiarity with automation or scripting (PowerShell preferred)
• Experience managing hybrid cloud or legacy-to-cloud migration projects
• Understanding of compliance standards related to industrial or regulated environments
  
  

Powered by JazzHR

hZKMHTbY9g