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TAT IT Technolgies

Customer Support Engineer- Infrastructure

TAT IT Technolgies
Qatar · Full-time · Associate
We have an urgent requirement for Customer Support Engineer- Infrastructure with our client-based Doha,Qatar

Key Responsibilities

  • Carry out implementation of Microsoft core enterprise solutions for on-premise, cloud or hybrid setup as assigned for a project execution.
  • Carry out implementation and support services for other non-Microsoft solutions such as virtualization, hyper converged, data protection and IT management solutions.
  • Build quality project documents such as project plan, high level design, low level design, statement of work, as-built, configuration and other documents required for the project.
  • Attend to technical meetings and site surveys at customer sites and provide the report of such activities to the immediate superior, project manager and business unit head.
  • Coordinate and report project status updates with Project Manager and Team Leads, and customer Project Manager whenever directed.
  • Lead the other customer support engineer(s) that belong to the same project and coordinate with other team members such as Implementation Team Lead and Support Team Lead.
  • Meet project deadlines in terms of project document submissions, implementation timelines and project closures which may require working in extended hours or weekends.
  • Communicate and coordinate with Product Technology Vendors with regards to projects and presales activities including maintaining a good relationship with the vendors.
  • Carry out technical support and maintenance services as defined in Support Agreements and Service Level Agreements with the customer.
  • Maintain support assignment records and update support tickets on a daily basis.
  • Maintain vendor certifications up-to-date to meet Vendor Partnership level requirements.
  • Maintain up-to-date knowledge of the latest products and solutions technology through vendor partner enablement and online trainings.
  • Perform duties and responsibilities as directed by the IT Infrastructure Solutions Manager for presales engagements, project implementation and post sales activities.
  • Assess customer environment for potential business opportunities and communicate such opportunities to the Immediate Superior and Business Unit heads.
  • Maintain the company standard in performing quality work, documentations and procedures.
  • Observe tidiness and be presentable in attending customer meetings and engagements.
  • Observe good behavior at all times and adhere to company policies and procedures.

Skills: vendor management,it management solutions,infrastructure,hyper converged solutions,microsoft core enterprise solutions,customer,data protection,project documentation,technical support,virtualization,customer support

Key Skills

Ranked by relevance

virtualization cloud
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Posted
Jun 20, 2025
Type
Full-time
Level
Associate
Location
Doha
Company
TAT IT Technolgies

Industries

Technology Information Internet

Categories

Information Technology

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