Business Analyst

Description of tasks:

· Analyse business processes, identify process issues, delays, bottlenecks and propose process improvements and automation opportunities

· Construct workflow charts and diagrams, study process and system capabilities, write specifications

· Gather requirements, define scope, business rules and the business domain while clarifying terminology

· Conduct impact analysis of a requirement or change request

· Gather, review and analyse business data, including KPIs, reports and other key metrics using data analytics tools

· Write and Maintain documentation regarding processes and analysis of the system

· Liaise between various departments and groups

· Collaborate with key stakeholders and communicate effectively

· Collaborate with and drive cross-functional teams

· Act as liaison between business and Information Technology (IT) teams

Knowledge and skills:

· Bachelor’s degree in appropriate field (business analysis, operational research, mathematical modelling, statistics, data analytics or related fields), or 2 years hands-on experience in similar role

· Detail oriented, analytical, and inquisitive; great analytical, critical thinking and problem-solving abilities

· Experience with data analysis and modelling

· Knowledge of Python (maintain & update existing application)

· Excellent MS Office skills (Excel, Visio, PowerPoint)

· Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions

· Familiarity with brainstorming and collaborative methods and tools

Represent an advantage:

· Basic experience with/knowledge of machine learning, artificial intelligence

· Experience in change management

· Certifications like Business Analyst, Agilist, Scrum, Lean/Sig Sigma, aCAP, or other relevant