Senior Product Manager - Customer Service System

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About The Opportunity

What You’ll Be Doing:

• Lead the development, construction, and continuous optimization of the customer service system to ensure high performance and scalability.
• Collaborate with the operations team to analyze the effectiveness of key operational processes and tools in various scenarios, identify improvement opportunities, and implement strategies to enhance overall efficiency.
• Design and implement optimization plans to streamline workflows, driving increased productivity for the operations team.
• Manage the training, feedback collection, and troubleshooting processes related to the customer service system, ensuring that all stakeholders are well-supported and any system issues are promptly addressed.
  
  
  

What We Look For In You

• Preferred majors include Computer Science, Software Engineering, Information Management, or related fields.
• Over 3 years of experience in backend product management, with successful product cases preferred.
• Familiar with software development processes, possessing good project management and team collaboration skills, able to effectively coordinate various resources to promote product implementation.
• Strong demand analysis and logical thinking abilities, able to quickly understand and grasp business needs.
• Strong self-motivation and innovative spirit, able to adapt to a rapidly changing business environment.
• Proficiency in both Chinese and English.
  
  
  

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!