Human Resources Coordinator

Are you an experienced Human Resources Coordinator with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Human Resources Coordinator to work at their company 100% remotely.

Position Summary: This is a high call volume position that will respond to inquiries and requests received from customers. The role requires a broad knowledge base across HR functional areas to deliver timely, professional, and courteous responses to all customers on initial inquiries, transaction support, and execution. The incumbent will be the customer-facing representative for HR Services and operations, possessing the skills necessary to perform exceptional customer service while performing transactions with a high degree of quality, accuracy, and promptness as per agreed-upon service level agreements.

Primary Responsibilities/Accountabilities:

• Provide courteous, respectful, and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees.
• Assess and resolve customer inquiries and issues (via phone, email, and chat) or escalate to the next level of service within the appropriate functional area as per the service delivery routing structure. Work with high-quality and accuracy standards, capturing interactions within case management through case creation, update, and closure.
• Learn and understand HR functional area knowledge and be able to navigate finding and using content within the knowledge base, applying it to resolve inquiries efficiently and accurately.
• Other duties as assigned or requested.

Qualifications:

• High School Diploma / GED required
• A minimum of 2-3 years of customer service experience
• Ability to work in a fast-paced environment while delivering quality results
• Strong interpersonal skills to build and retain effective working relationships with customers and team members
• Must be a critical and logical thinker
• Must have a great personality – this is key for this position
• Must be able to multitask
• Must be dependable
• Must have general computer knowledge
• Must have a desire to learn

Preferred:

• Bachelor's Degree in Human Resources or related field preferred
• Knowledge of case management processes
• HR background
• Call center experience
• Experience with Workday, Salesforce, or any other HR database or platform system preferred