Senior Product Designer, Instore Selling

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Actively looking for a new opportunity to work on a team focusing on projects with real business impact? Do you thrive in environments where you can help raise the bar for quality, drive collaboration, and mentor others to reach their full potential? If so, you might be in the right place!

Lightspeed is looking for a Senior Product Designer to join our Sales Orders team. Our customers are retailers who often manage complex, multi-touch sales processes — from recording customer orders to fulfilling them, and finalizing the sale once goods or services are delivered. In this role, you'll help define a vision for an ideal, seamless sales order experience and bring that vision to life through iterative design and delivery.

The ideal candidate has a proven track record of transforming complex workflows into simple, clear customer journeys with user-friendly interfaces that seamlessly integrate with other workflows. You excel at identifying opportunities to deliver value and thrive in collaborative environments, working closely with engineers and product managers to create exceptional customer experiences.

What You’ll Be Doing

• Lead high-level project work from a design perspective with autonomy and authority, facilitating design working sessions to help the teams deliver the best possible solutions
• Leverage your UX expertise and understanding of design systems, UI design, and how micro-interactions can help users complete a task
• Turn nebulous concepts into specific ideas that are useful and delightful product features
• Design holistic systems, flows and interfaces that are simple, elegant, and user-friendly
• Understand how to best use the current design system to ensure consistency across platforms and contribute to its continuous improvement
• Draw insights from research and data, and know how to turn those insights into tangible solutions
• Build relationships and advocate for the user when collaborating with cross-functional teams in product, engineering, and marketing. Oversee the UX from conception to launch
• Be a positive role model and culture carrier within the studio as well as an advocate for design within the Lightspeed organisation.
  
  
  

What You Need To Bring

• At least 5 years of practical, in-house product, UX/UI design experience. At least 3 years for an e-commerce or B2B facing brand, with multi-sided marketplaces.
• Applied experience with service design practices and a practice of constantly evolving your design process
• Applied experience working across all digital and physical manifestations of what we design - from the responsive web to native applications to the next technological leap.
• Strong aesthetic and conceptual skills to help elevate the visual identity of our brands
• Excellent communication and visualization skills. You can bring internal stakeholders on your design journey and explain work with focus and brevity
• An understanding of design systems, prototyping, and user research methodologies
• A passion for sharing design strategies with fellow designers, product managers, and engineers to deliver better, more user-centred products
• An acute level of self-awareness and deep empathy - for both the customer and your team’s goals
• A deep curiosity and ability to consider product strategy and vision. You don’t just care about “how it looks,” or “what we should design,” but “why are we designing this at all?”
• An arsenal of design tools such as Figma, Google Suite, JIRA, and other prototyping tools.
  
  
  

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience…

Ability to do your job in a truly flexible environment;

• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.
  
  
  

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners);
• Unlimited paid time off policy;
• Flexible working policy;
• Health and wellness benefit of $500 per year;
• Mental health online platform and counseling & coaching services;
• Paid leave and assistance for new parents;
• Paid certifications;
• LinkedIn Learning license.
  
  
  

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who We Are

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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