The ideal candidate will be responsible for leading the initiation, planning, execution, and closure of Clinical Trial Services projects in alignment with Global Standard Operating Procedures and industry regulations.

They will collaborate closely with both internal and external stakeholders across various business units and departments, playing a key role in delivering high-quality operational outcomes.

The responsibilities of this role include, but are not limited to:

• Act as the primary point of contact for sponsors, clients, and external vendors throughout the project lifecycle.
• Provide proactive updates on project progress to both internal teams and external stakeholders.
• Collaborate with the commercial team to ensure consistent and effective communication with customers.
• Oversee the handling and resolution of issues related to damaged pharmaceutical goods, including coordination of returns, replacements, and proper destruction, in line with GDP and regulatory requirements.
• Take ownership of order-related issues such as deviations, customer complaints, and CAPAs, ensuring timely and compliant resolutions.
• Develop in-depth knowledge of the operational details for assigned client accounts.
• Monitor shared and individual inboxes, ensuring timely and appropriate responses.
• Process client, and vendor purchase orders and service requests through internal systems, ensuring accuracy and traceability.
• Prepare and manage documentation for inbound and outbound shipments, ensuring compliance with regulatory standards.
• Coordinate and manage invoicing activities, including invoice creation, vendor invoice validation, and credit note processing.
• Ensure proper documentation and filing of all order-related records in accordance with SOPs and regulatory guidelines.
• Track, manage KPIs, and present results to clients in collaboration with the Key Account Manager (KAM).
• Participate in regular client meetings and contribute to ongoing relationship management.
• Support onboarding and training of new team members by sharing account-specific knowledge, best practices, and operational procedures to ensure smooth integration and consistent service delivery.

Qualifications

• Bachelor's Degree, with a minimum of 2 years of professional experience in supply chain or logistics
• Familiarity with handling temperature-sensitive goods, preferably within the pharmaceutical industry, is a strong advantage
• Solid understanding of GMP/GDP regulations and compliance requirements
• Proven experience collaborating with Quality Assurance teams to identify, investigate, and resolve quality issues, including the implementation of CAPAs.
• Strong interpersonal skills with the ability to build positive relationships with peers; capable of managing time effectively and performing well under pressure.
• Demonstrated ability in project management, problem-solving, and decision-making.
• Effective communicator, able to interact professionally and sensitively with a diverse range of stakeholders, including external vendors and clients.
• Team-oriented with a positive, results-driven mindset; able to contribute to a collaborative work environment and foster strong partnerships.
• High attention to detail and proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).
• Fluent in English, both written and verbal