People Operations Specialist (Workday HCM)

Job Summary
The People Operations Specialist provides comprehensive HR support to employees and managers within a designated region, country, or function. This role is responsible for delivering a positive employee experience by effectively managing HR processes throughout the employee lifecycle-from onboarding to offboarding, excluding recruitment activities. By ensuring accurate and timely HR administration, the Specialist helps build a strong foundation for both internal and external stakeholders. This role also serves as a first point of contact for employee queries, contributing to a supportive and efficient HR environment.

Key Responsibilities

• Administer a wide range of HR policies and processes, including document management and compliance with local employment laws.
• Manage employee lifecycle processes such as contract and offer generation, absence tracking and reporting, and employee data updates.
• Maintain and update the global HR system and related tools, ensuring data accuracy and integrity.
• Document and resolve internal HR queries in line with standard operating procedures.
• Maintain employee records and ensure proper documentation for personnel changes, including work permits and contract updates.
• Prepare and coordinate payroll change reports and audits within established timelines.
• Provide clear explanations of HR policies, procedures, and regulations to employees and managers.
• Respond to internal and external inquiries, resolving issues or escalating as appropriate.
• Offer feedback on HR systems and employee handbooks to improve processes and communication.
• Maintain internal HR communication channels such as bulletin boards and online libraries.
• Organize and support regional or country-specific HR events (e.g., wellness fairs, HR Q&A sessions).
• Troubleshoot employee issues by collaborating with internal stakeholders and utilizing HR systems.
• Support onboarding of new People Operations team members and stakeholders.
• Liaise with internal departments (e.g., Payroll, Advisory, Recruitment) and external vendors.
• Conduct regular audits to ensure data quality and compliance with legal requirements.
• Support HR initiatives and projects, including implementation and communication efforts.
• Ensure timely processing of new hires and employee changes in accordance with service level agreements (SLAs).
• Respond to employee tickets within SLA timelines and contribute to employee satisfaction goals.
• Complete all mandatory compliance training on time.
• Identify and resolve issues not covered by existing procedures, updating processes as needed.

Education & Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Specialized diploma in HR or related discipline is a plus.

Skills & Experience

• Minimum of 2 years of experience in a similar HR operations or customer-facing role; HR experience preferred.
• Proficiency in HR systems, preferably Workday; experience with SAP, MS Office, and Google Suite.
• Strong written and verbal communication skills in English.
• Basic understanding of local labor laws is an advantage.
• High attention to detail and accuracy.
• Strong customer service orientation.
• Ability to manage multiple tasks and prioritize effectively.
• Analytical mindset with a focus on continuous improvement.
• Resilience and problem-solving skills in a fast-paced environment.
  

Let op: vacaturefraude

Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:
* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).
* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.

Important: job fraud

Unfortunately, job fraud is becoming more common. Beware of such scams:
* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.
* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.