Product Owner

We have a new opportunity for "CRM Support Product Owner" with our client. Interested candidates send me your CV to [email protected]

Title: CRM Support Product Owner

Duration: 1 year contract

Location: Dubai

Job Description:

Minimum qualifications

• Bachelor’s degree in computer science, Software Engineering, or a related field.
• Product management or ITIL certification is a plus.

Minimum experience

6+ years of experience in product management or support roles, with a focus on live digital assets.

Skillset (job specific technical & system skills if applicable)

• Salesforce-certified Product Manager with 10+ years' of experience working in the Banking, Payments, Technology, Telecom, and Healthcare industries.
• Expertise in CRM Implementation, Digital Transformation, Product Management, Requirement Analysis, Data Analytics, Business Process redesign, and Project Management.
• Product owner with experience on Project Management and Salesforce Cloud Consultant.
• Integrated Salesforce solutions with multiple data sources to deliver a customized suite of Salesforce applications using AGILE Methodologies for a large housing corporation based out of the US
• Balanced multiple competing priorities, ensuring critical tasks were addressed promptly while maintaining overall project timelines
• Collaborated with business stakeholders to gather requirements and customize Salesforce features for custom workflows

• Led Agile teams in the successful implementation of Salesforce CRM.
• CRM: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Data Cloud, Google Cloud Platform, CRM Analytics
• MS Office Suite: MS Excel, PowerPoint, MS Visio, MS Project, MS Visio
• Data Visualization: Power BI, Tableau
• Planning Tools: Jira, ALM, VSTS Azure, TFS Confluence
• Testing/Defect Tracking Tools: HPQC, Service Now, Postman, SOAP UI
• Marketing tools: Agility Harmony, Agility Loyalty
• Database: SQL, BigQuery

• Experience in product management with a focus on live product operations and support within a large and complex organization.
• Proven experience on salesforce products : Sales and Service Cloud, Marketing cloud, data cloud.
• Background in software engineering with hands-on experience in managing and supporting live digital assets.
• Proficiency in agile methodologies and tools (e.g., Scrum, Kanban, Jira).
• Experience with incident management and resolution processes.

Interested candidates send me your Cv along with below details:

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