Insights Analyst

Responsibilities:

• Leverage unique data to create actionable insights that continuously improve customer value and scale business impact
• Provide consultative insights partnership to internal and external customers to deliver analyses that drive action.
• Drive successful execution of your deliverables through effective identification, tracking and planning of work priorities based on the potential impact for the business
• Continuously identify and leverage workflows and processes to help drive further productivity and efficiency for both you and your partners, including leveraging AI technologies where possible.
• Write SQL queries to extract necessary data and utilize Tableau, Excel and PowerPoint to analyze the results and present the relevant business insights to clients

Qualifications:

• 3+ years' experience in analytics providing data analysis & insight generation (ideally in a consulting role)
• 3+ years' experience working with SQL and visualization tools (PowerPoint preferred, Tableau is ok) to extract, analyze and present data that supports customer and internal business goals. (Using existing and also being able to manipulate code to create new analysis based on products)
• 3+ years' experience working with MS Office (PowerPoint, Excel and Word)
• Needs to be able to do the analysis and also be customer facing
• Strong project management and prioritization skills to support multiple projects and stakeholders simultaneously.
• Excellent interpersonal, written, presentation and communication skills.
• Strong consultative storytelling - translating complex data into clear, actionable insights that influence decision-making and strategy.
• Experience working directly with sales, customer success, marketing and/or sales-related stakeholders (presenting and partnering to assist these teams)

Preferred Qualifications:

• Experience leveraging AI tools to optimize code, workflow processes and build efficiencies to streamline delivery of insights. - Copilot - using AI to optimize and improve productivity - Big push for the team this year
• Experience in the technology industry providing actionable insights to customers
• Experience with project management and working cross-functionally with sales teams, customer service, marketing, data services and engineering