L2 Technical Support Engineer

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

We are seeking a highly motivated and skilled L2 Technical Support Engineer to join our team. The ideal candidate will have hands-on experience in system monitoring, troubleshooting, and technical issue resolution, with strong command of SQL and Linux environments. This role requires excellent communication skills, the ability to manage priorities under pressure, and a proactive, client-focused mindset.it

Key Responsibilities:

• Provide Level 2 support for applications and infrastructure, including monitoring systems and resolving technical issues in a timely manner.
• Troubleshoot and analyze issues across Linux servers, databases, and middleware components.
• Perform root cause analysis and coordinate with internal teams to ensure long-term issue resolution.
• Write and execute SQL queries to support troubleshooting and data validation.
• Monitor system performance and health metrics to ensure high availability and reliability.
• Escalate complex incidents to appropriate teams with clear documentation and analysis.
• Collaborate with cross-functional teams and stakeholders to ensure client satisfaction.
• Maintain and update technical documentation and knowledge base articles.

Technical Skills:

• Proven L2 support experience, including system monitoring and incident management
• Strong proficiency in SQL for querying and data analysis
• Solid understanding of Linux command-line tools and administration
• Familiarity with ITIL practices and ticketing systems (e.g., Jira, ServiceNow) is a plus

Soft Skills:

• Strong interpersonal and communication skills (both written and verbal)
• Ability to work effectively under pressure and manage competing priorities
• Analytical thinking with excellent problem-solving abilities
• Client-oriented with a proactive and responsive approach

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best. Explore more career paths with us at www.hcltech.com.

Why Us

• We offer End-to-end digital transformation expertise that helps clients from strategy through execution.
• We work with the biggest brands, offering the opportunity to be a part of industry-leading work
• We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark
• We offer freedom and flexibility on the job, empowering our employees to make decisions
• We offer a virtual-first work environment, promoting a good work-life balance and real flexibility
• Our company is extremely diverse with representation of 165 nationalities
• We offer the opportunity to work with colleagues across the globe
• We offer comprehensive benefits for all employees
• We are a certified great place to work and a top employer in 25 countries, offering a positive work environment that values employee recognition and respect

What do we offer?

• 25 holiday days per year
• Hybrid and full remote contracts will receive 150 RON/month for home gas/electricity/broadband bills
• 786 RON monthly budget in Benefit Online Platform
• Life Insurance cover
• The employees working on bank holidays will be benefitting either of a paid day off in the next 30 days + 100% of the hourly base salary for that specific day OR 200% of the hourly base salary for that specific day.
• Reimbursement for eyeglasses – 25% reimbursed from the total cost, maximum to be reimbursed is 500 RON/year.
• Childbirth allowance of 6500 RON after 1 year in HCLTech.
• Internal trainings and certifications.

HCLTech is committed to protecting and securing the privacy and confidentiality of the Personal Data which it collects directly or indirectly from you when applying for a job at HCLTech either directly or through a third-party human resources agency. This notice (the “Notice”) outlines and explains how HCL Technologies Limited including its subsidiaries, local employing entities, associates, and affiliated companies [collectively referred to as “HCLTech”, “us,” “our”, or “we”] will process your Personal Data in accordance with applicable privacy legislation(s).

Candidate Data Privacy Notice | HCLTech