Technical Support Engineer

Position Overview:

As part of the talented EMEA Technical Service team, you will be responsible for helping the Regional Service team & Germany country team to provide high quality technical support for Navico Group dealers, OEMs and boat builders. This role supports all Navico Group brands. Typical day-to-day responsibilities include answering technical enquiries via telephone and email, advising on system design, installation and product application, coordinating on board field service, handling return material authorisations, repair returns, warranty claims, helping to ensure KPIs and CSAT scores are within agreed targets and reporting field issues back to the T4 team for further investigation.

Essential Functions:

• Direct dealer and boat builder support via telephone and email
• .Working constructively with regional Service, Product Management and R&D teams to resolve product and technical related issue
• sRMA creation and overseeing returns and fault verificatio
• nCoordinating on board field servic
• eAssisting with consumer and dealer training event
• sConstantly seeking out and identifying opportunities to upgrade consumers to the latest product offering

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Required Qualification

• s:Experience in customer service, preferably dealing with products of a technical natu
• reConfident in written and verbal English and German is a requiremen
• t.Strong analytical and problem solving skil
• lsStrong Computer skill

s.
Preferred Qualificatio

• ns:Recognised industry apprenticeship, BTEC, Graduate/Associates in an Engineering/Science discipl
• ineExperience with boats, boating, commercial or recreational vehicl

es.
Working Conditi

• ons:Willingness to travel, including overseas where requ
• iredExpectation to be in the local office 3-4 days per week unless travel
• lingAbility to work independently as well as part of a t