Key Account Manager

Position Overview: As a Key Account Manager for our telematics, you will be responsible for managing existing client accounts, ensuring successful post-sales support, and facilitating strong, lasting relationships. You will act as the main point of contact for your clients, providing ongoing support, conducting regular follow-ups, identifying new opportunities, and ensuring seamless service delivery of telematics products and services.

Key Responsibilities:

Manage a portfolio of telematics clients , acting as the primary point of contact for all account-related matters.
Provide ongoing after-sales support, including troubleshooting, addressing technical issues, and coordinating with the technical support team for resolution.
Foster strong, long-term relationships with clients by delivering exceptional customer service and understanding their evolving business needs.
Oversee the successful implementation, integration, and deployment of telematics systems, ensuring smooth post-sale transitions.
Conduct regular client meetings and performance reviews to ensure clients are satisfied with their telematics solutions and are maximizing their value.
Develop and deliver training sessions for clients to ensure proper usage of telematics platforms and devices.
Analyze client feedback, usage data, and system performance to identify potential areas for optimization or improvement.
Upsell and cross-sell additional products, services, or upgrades to existing clients, based on their business requirements and industry trends.
Work closely with internal teams (sales, technical support, product development) to ensure smooth communication and efficient resolution of client concerns.
Assist in contract renewals, service level agreements (SLAs), and other contractual obligations.
Stay up-to-date with the latest telematics trends, product offerings, and industry developments to provide clients with the most relevant solutions.

Qualifications:

Bachelor’s degree in Business, Engineering, Information Technology, or a related field.
Proven experience (3-5 years) as an Account Manager, Client Manager, or in a customer-facing role within the telematics, fleet management, or IoT industries.
Strong understanding of telematics technologies, including GPS tracking, asset management, and fleet management solutions.
Excellent customer service skills, with the ability to manage multiple client accounts and deliver results in a fast-paced environment.
Experience in managing after-sales services, including troubleshooting, technical support, and providing product training.
Excellent communication and interpersonal skills with a consultative approach to client management.
Strong problem-solving skills and the ability to proactively identify opportunities for improvement in client relationships.
Fluent in English; Arabic language skills are a plus.
Ability to work independently and as part of a team, managing multiple priorities and deadlines.
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.

Preferred Skills:

Experience working in the Middle East or the GCC region, with knowledge of the local market and business culture.
Knowledge of telematics hardware and software, including GPS units, sensors, and fleet management platforms.
Prior experience in upselling and cross-selling telematics products and services to existing clients.
Previous experience working in a technical, B2B client management role.

Job Type: Full-time

Pay: QAR8,000.00 - QAR10,000.00 per month

Application Question(s):