Reporting Analyst - Brazil

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!

Who we are

We’re a dynamic and dedicated team, driven by a shared passion for delivering exceptional customer experiences. Our focus is building long-lasting customer loyalty through cutting-edge technology while fostering a culture that promotes innovation, collaboration, and personal and professional development. We believe a motivated and fulfilled team is the key to creating happy and loyal customers.

About the right team member

As a Reporting Analyst within the CX Operations team, you will play a critical role in transforming data into meaningful insights and actionable recommendations. Your primary focus will be on analyzing customer experience data, identifying trends and opportunities, and developing strategic action plans that support business goals. The ideal candidate will have a strong analytical background, experience with reporting tools, and a demonstrated ability to translate complex data into clear, impactful insights that drive decision-making.

• ONLY English CVs will be accepted
  
  

About the role

• Data Gathering and Analysis: Collaborate with various functions within the Customer Experience organization to understand their reporting needs, collect relevant data from diverse sources, and perform thorough analysis to identify trends, patterns, and opportunities.
• Report Development: Design and develop accurate and visually appealing reports, dashboards, and performance metrics using tools such as Microsoft Excel, Looker, Snowflake, or other reporting platforms and data warehouses.
• Data Integrity: Ensure data accuracy, consistency, and completeness throughout the reporting process. Identify data quality issues and work with stakeholders to resolve them.
• Automated Reporting Solutions: Streamline reporting processes by creating automated solutions that can be scheduled and distributed regularly, reducing manual effort, and increasing efficiency.
• Business Insights: Analyze report findings and translate complex data into clear and actionable insights. Provide recommendations and strategic guidance based on data-driven insights.
• Ad-Hoc Analysis: Conduct ad-hoc data analysis as required to support various business initiatives, special projects, or inquiries from stakeholders.
• Performance Tracking: Monitor and track key performance indicators (KPIs) and provide regular updates on performance against targets.
• Data Visualization: Visualize data effectively to communicate complex information in a clear and concise manner, facilitating understanding and decision-making.
• Data Maintenance and Documentation: Maintain documentation of reporting processes, data sources, and data definitions to ensure consistency and enable knowledge sharing within the team.
• Continuous Improvement: Proactively identify opportunities to enhance reporting capabilities, streamline processes, and optimize data workflows to improve data accuracy and reporting efficiency.
• This is an Independent Contributor role.
  
  

Skills & experience

• Bachelor’s degree in business, Statistics, Computer Science, or a related field.
• Minimum 3 years working as a Reporting Analyst or similar role.
• Proficient in SQL and experience with database management systems
• Proficiency in reporting tools such as Microsoft Excel, SQL, Looker, Snowflake.
• Excellent data analysis and problem solving skills
• Solid understanding of data visualization principles.
• Strong attention to details and commitment to Delivering high quality reports
• Thorough understanding and knowledge of analytics, metrics, and strategy.
• Exceptional written and verbal communication skills in English.
  
  

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Mindbody, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).