Angular Frontend Support Engineer

Description of tasks:

· Logging all incidents, requests, problems and changes

· Categorizing all incidents, requests, problems and changes

· Prioritizing all incidents, requests, problems and changes

· Perform the troubleshooting, answering user queries, search the root cause of problems and implement changes

· Escalate the tickets to the correct high level of service support if needed

· Resolve Incidents, Requests, Problems and execute changes

· Contribute to maximizing first-line on the spot fixes (coaching, maintaining KB, recording findings from the resolution of incidents for future use, etc.)

· Ensure the availability of the service and systems by doing the End to End monitoring

· Control service and systems capacities

· Assurance that the required security level is maintained

· Participate in the continuous deployments of the new releases in both Acceptance and Production environments

· Contribute in improving the service and its infrastructure

· Participate in some project activities, like writing administrative, Installation, user … guides

· Participate in creating a step by step Standard Operational Procedures

· Perform automation scripting

· Investigate new technologies to optimize the work of the support team

Working Conditions:

· Work 8 hours covering the time range between 08h00 and 19h00 from Monday to Friday with some flexibility required when overtime is exceptionally needed.

· Office located in Brussels

Knowledge and skills:

· Extensive experience in agile projects in relation with the following development, continuous integration and quality tools: GIT, Maven, Eclipse, JIRA, Bamboo, Fisheye, Crucible, Confluence

· Effective work experience with Typescript, Angular 6+, XML and JSON manipulation, Web Component, Service workers, HTML5 set ups, Node JS, NPM,

· Multiple years' work experience with JEE technology platform and specifically in the following standards and at least one of the related implementations: JAX-WS, JAXRS, JMS, AOP, EJB, JSR303, JPA2, Servlet 2.3 -> 3.0

· Good knowledge of Relational DBMS (Oracle) and Full-Text search engines (Solr and/or ElasticSearch).

· Knowledge and experience on search engines

· In-depth knowledge of JavaScript ES6 and higher versions

· Knowledge and experience in the interoperability domain based on Web Services (REST, SOAP) -Knowledge and experience of workflows system architecture

· Capability of rapid self-starting, learning and of integration in an international/multi-cultural environment