Junior IT Support Analyst

Job Description

Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 35,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely with all areas of the business, including HRIS, Finance, eRecruitment, T&E, Procurement, and more.

We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices.

The Junior IT Support Analyst will be responsible for providing technical support to users through the analysis and resolution of technical problems . In this role, support is for Microsoft 365 (M365) applications, including Exchange Online, OneDrive, Teams, Sharepoint, Yammer and the Power Platform.

What you’ll do

• Office based role only
• Provide Tier 1 support for the M365 platform via phone, email and ticketing system.
• Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
• Perform daily system monitoring to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews.
• Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.
• Escalate issues to appropriate teams within IT as needed.
• Manage incoming helpdesk tickets and assign appropriately.
• Hardware and software support for the end-user community
• Provide touch support to the Network team for network troubleshooting
  
  

Qualifications

• Good IT level skills around supporting workstations, Windows 10, 11. Office 365
• Good communications skills
• Manage and support workstation software and hardware infrastructure
• English language proficiency
• Italian language proficiency must
• At Minimum 1-2 years’ experience working in a similar IT support role
  
  

What we can offer:

• Compelling package
• Work in dynamic environment engaging with local and global companies
• Benefits & flexible working hours, hybrid work options
• Internal trainings will be provided together with detailed onboarding agenda
• Access to learning platforms
• Staff and team events
  
  

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
  
  

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion