Trading Operations Specialist

TLX Technology is a a leading software provider for the application of crypto trading. Considering our planned expansion, we are seeking a Trading Operations Specialist.

Culture

TLX Technology has a cooperative working atmosphere which is facilitated by a flat hierarchy and high ambitions. We believe in an open and direct communication style where ideas are shared, and issues are immediately addressed. To achieve results, we emphasize data-driven decision-making, a bias for action, and continuous self-development. Ownership is key for success.

Responsibilities

• Monitor and provide assistance for our vital trading systems and processes;
• Offer support and guidance to participants for all trading related and functional inquiries. Handling inquiries via Telegram, email and other channels.
• Take on the role of the initial point of contact for incidents and coordinate until resolution;
• Serve as a liaison between the customer support team, management and development team to improve customer service and product experience;
• Create educational material on the platform and its features;
• Enhance processes and procedures to elevate customer experience and enhance the quality and responsiveness of customer service.
• Strategic account management

Requirements

• A sharp mind, backed by experience with trading and ideally, crypto;
• Fluent written- and verbal communication in English;
• Excellent communication and people skills;
• Motivated to work in a fast-paced environment, embracing challenges with enthusiasm and a can-do mentality
• Team-player that commits to the common goal
• Entrepreneurial and creative mindset, flexible, and a positive can-do attitude;
• Willingness to be on standby and work outside regular hours when duty calls, showing your commitment to our shared mission.
• Currently living in The Netherlands and in possession of a work permit.

Preferred requirements:

• Bachelor’s degree or higher in a relevant field (e.g. Business Studies, Finance, Law etc.);
• Prior Account Management/Client Support experience. Ideally with exposure to cryptocurrency or financial markets;
• A grasp of financial topics, particularly in the cryptocurrency landscape.

Benefits

• The opportunity to join one of the fastest growing exchanges in the space and the ambitious team behind that growth;
• Steep learning curve and supportive colleagues and management
• Competitive compensation based on experience level;
• Opportunity to work in an emerging crypto market where you can make a name for yourself.

We do not consider resumes from staffing or recruitment firms unless a signed agreement is in place. If you submit a resume without such an agreement, we reserve the right to contact the candidate directly, with no obligation to pay any fees should we decide to hire them.