VoIP/DevOps Engineer

When we were founded as a Turkcell group company in 1999, our goal was always to provide a unique customer experience.Over the years, our goal has never changed and today, with the same focus and increasing enthusiasm, we continue to improve the customer experience of companies with more than 16 thousand employees in 15 locations.In addition to our deep-rooted experience in the telecom sector, we serve in the finance, insurance, e-commerce, retail, transportation, FMCG, aviation, automotive, technology, energy and public sectors.In order to achieve a unique customer experience, we have strengthened our call services, which are a traditional channel under our Main Services, by adding Digital, Technological and Consultancy Services.We use our digital services such as RPA (Robotic Process Automation), Digital Help Desk, Social Sniffer, Speech Analytics, Bulut Santral, Chat & Chat Bot to provide a faster, cost-saving and easily accessible customer experience.

Since customer experience is an end-to-end process, we offer consultancy services such as Experience Design, Quality & Research Management and the design phase of this experience from an analytical perspective.Our call services, which are among our main services, are not only provided through voice channel, but also supported by video calls and Interactive Voice Response systems (IVR) to provide our customers with a unique experience.

‘’Turkcell İletişim Hizmetleri A.Ş. ve Grup Şirketleri, kişisel verilerinizin hukuka uygun olarak toplanması, saklanması, paylaşılmasını sağlamak ve gizliliğini korumak amacıyla mümkün olan en üst seviyede güvenlik tedbirleri almaktadır. İletmiş olduğunuz özgeçmişiniz doğrultusunda, kişisel verileriniz veri sorumlusu olarak Turkcell ve Grup Şirketleri tarafından toplanarak işlenebilecektir. Kişisel verilerinize ilişkin detaylı bilgi almak, Kanun’un 11. maddesinde düzenlenen haklarınızı kullanmak ve başvuru yöntemlerini öğrenmek için Turkcell Çalışan Adayı Aydınlatma Metni'ni ‘’https://globalbilgi.com.tr/wpcontent/uploads/2023/12/TURKCELL_Calisan_Adayi_Aydinlatma_Metni.pdf’’ internet adresimizden inceleyebilirsiniz.”

Responsibilities:

• Design, develop, configure, and manage a clustered multi-tenant VoIP infrastructure using Asterisk, FreeSWITCH or similar solution
• Configure and optimize VoIP servers to ensure high availability and performance
• Configure and manage CDR for billing systems
• Automate deployment and management processes using DevOps tools (Ansible, Terraform, Docker, Kubernetes)
• Ensure the security of VoIP systems, including setting up encryption and access control
• Provide technical support and troubleshoot issues within the VoIP infrastructure
• Develop and maintain documentation for system architecture and processes
• Participate in the design and implementation of billing systems for clients
• Communicate effectively with development teams to capture and implement their requirements
• Collaborate with teams to troubleshoot issues and optimize system performance
• Plan and coordinate infrastructure development in alignment with development strategies and business plans
• Select and implement the best solutions tailored to specific operational needs

Requirements:

• Bachelor's degree in Information Technology, Telecommunications, or related fields
• At least 3 years of experience in VoIP technologies and administration of Asterisk, FreeSWITCH or similar solutions
• In-depth knowledge of configuring and managing clustered systems based on Asterisk or FreeSWITCH or similar solutions
• experience with billing (CDR collecting and processing)
• experience with scenarios (Contact Centers with support lines alignment, Call Centers with multi-carriers supports)
• Experience with monitoring tools (Grafana, Zabbix or similar solutions)
• Understanding of network technologies and protocols (SIP, PJSIP, RTP, TCP/IP, WebRTC)
• Ability to work in a team and excellent communication skills
• Proficiency in English (at least B2), with the ability to read technical documentation
• Certifications in VoIP technologies and DevOps are plus

What awaits you?

•Opportunity to work with “Ahenk”, which offers different working model alternatives! (Remote, Hybrid, From Office)

•Autonomous career opportunity with our #buradakariyervar application!

•Professional and personal training & development opportunities! (Leadership Development Programs, Focus Data-RPA-Agile-Innovation Certificate Programs)

•Education support with contracted universities and language schools!

•Individual & team coaching and mentoring programs!

•Appreciation and reward practices!

•First day of school/school report day leave for mothers!

•Online psychologist, health, dietician, veterinarian and herbal consultancy support!

•A pleasant, fit and happy working environment with social clubs!

•Special discounts and campaigns for employees!