BI Reporting Analyst

BI Reporting Analyst – Contract

Day rate: £280/day inside IR35

Length: 6 Months min

Based: Hybrid but must be able to travel to the Central London office 2 days a week

This leading global tech company with several well-known, world-leading products to its name, has an opportunity for a Data Analyst to be part of the Customer Success team in London 2 days a week and 3 days working from home.

The primary responsibility of this role is to develop and implement Customer Success dashboards that will analyse and report on revenue-generating activities.

You will collaborate closely with business stakeholders to ensure the delivery of user-friendly and comprehensive executive dashboards.

The main responsibilities of this role is to Design and Build interactive and intuitive Customer Success dashboards to report on retention and revenue-generating activities.

• Develop and maintain robust and scalable ETL processes to support dashboard creation and data integration.
• Utilize SQL and Python to query databases, perform data manipulation, and automate analysis processes.

Experimentation:

• Support experimentation efforts of their Growth & Retention organisation by analysing and reporting on A/B testing results.
• Provide historical data for key metrics to help establish baseline performance and experiment targets.

Collaboration:

• Work closely with Customer Success, Sales, and Marketing teams to understand reporting needs and refine dashboard functionalities.
• Present findings and insights to business stakeholders and executives in a clear and concise manner.

Technical Skills:

• Proficiency in SQL and Python for data manipulation and analysis.
• Proven experience in building dashboards in Tableau and Qliksense.
• Familiarity with ETL tools and processes.
• Experience with A/B testing methodologies and analysis.

Industry Experience:

• Experience working with call centre data, including an understanding of metrics and KPIs relevant to call centre operations.
• Experience working with web data and understanding of digital support tools and KPIs.

Previous Experience

• A track record of delivering easy-to-use dashboards for business stakeholders and executives.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication skills for presenting analysis and insights to non-technical stakeholders.
• Experience with other visualisation tools (e.g., Power BI).
• Knowledge of statistical analysis and predictive modelling.
• Experience working in a fast-paced, dynamic environment.