Associate Product Designer

Job Description

We are looking for an Associate Product Designer that will focus on improving the customer experience across our products. This position requires conducting research to understand customer needs and analyzing product usage and user behavior to uncover improvements and friction points. It will also involve building onboarding flows and in-app messaging to improve the customer’s product experience. The role requires a combination of marketing and technical skills, specifically applied to the user experience.

This is a full-time position working in the hybrid model and at least 3 days a week from our Ottawa office.

Here are the core functions, responsibilities, and expectations for this role:

• Learn, understand, and use data collected from research, user testing, and market analysis to create truly user-centered designs
• Learn how to use our design system and design with components. Deliver UI that follows our interaction model.
• Drive growth and retention of our products by leveraging our product experience platform, UserPilot.
• Identify experience gaps through various analyses performed, such as path analysis to create actionable insights for designs.
• Regularly analyze customer behavior through both quantitative and qualitative means. This includes product usage and trend analysis, usability tests, and user feedback collection.
• Partner with product management and engineering to identify requirements, use cases, and user journeys for Sectigo products
• Illustrate and communicate design solutions across uses cases by creating process flows, wireframes, prototypes, and high-fidelity mock-ups
• Optimize user onboarding to improve the initial customer experience, creating supplementary onboarding materials and guides to help customers reduce time to value.
• Measure progress by tracking metrics, interpreting the results, preparing detailed reports for all to understand, and uncovering any product problem points or improvement areas.
• Increase the customer lifetime value by identifying opportunities for upsells and cross-sells to ultimately drive revenue retention.
• Other duties as assigned and related to the nature of this role and company initiatives.
  
  

Qualifications

Education:

• Bachelor’s degree in Human-Computer Interaction (HCI), Graphic Design, Computer Science or related field is strongly recommended.
  
  

Experience

• Minimum of 1+ years’ experience designing consumer web and/or mobile experiences.
• Basic understanding of HTML & CSS fundamentals.
• Experience in Figma or an equivalent design tool.
• An understanding of Agile development principles.
  
  

Ideal Candidate Profiles, Talents, And Desired Qualifications

• Strong analytical and problem-solving skills.
• Ability to adapt to changing priorities and environments.
• Excellent interpersonal skills for effective collaboration.
• Excellent written and verbal communication skills to effectively convey complex technical concepts to diverse stakeholders
  
  

Additional Information

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.