Windows Engineer

Job Title: Windows/OS Engineer

Location: Remote

Shift timings: 2 pm to 11 pm BRT (Shift 2), weekend support is needed as per client requirement

Job Summary:

Join our dynamic IT team as a Windows/OS Engineer where you'll be at the forefront of managing and innovating our Windows infrastructure. Your technical expertise will be crucial in ensuring our systems are high-performing, secure, and scalable. As a key contributor to our IT operations, you'll work in a collaborative environment where your skills in Windows Administration, Linux Network Administration, and Network Troubleshooting will drive the success of our technology platforms.

Key Responsibilities:

- Oversee and maintain Windows server and desktop environments to ensure optimal performance, including updates, security patches, and regular maintenance.

- Develop strategies for high availability and disaster recovery to maintain continuous operations and safeguard against data loss.

- Troubleshoot and resolve complex network and system-related issues, providing timely solutions to prevent operational disruptions.

- Design and implement security protocols to protect organizational data from unauthorized access and cyber threats.

- Utilize scripting to automate routine tasks, enhancing efficiency and reducing the potential for human error.

- Contribute to the continuous improvement of IT support systems, proposing enhancements and implementing best practices.

- Serve as a technical expert, providing advanced support for escalated issues that challenge the standard support channels.

- Collaborate with IT team members, vendors, and other stakeholders to ensure cohesive problem-solving and system maintenance.

- Manage system backups, ensuring data integrity and swift recovery capabilities are in place.

Required Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a closely related discipline.

- A minimum of 3-5 years' experience in Windows Administration, with a strong background in managing Windows server environments & Citrix environment.

- Deep knowledge of networking principles and demonstrated capability in network troubleshooting.

- Practical experience with Linux Network Administration.

- Preferred Microsoft Certified Systems Engineer (MCSE) certification or equivalent.

Desired Skills:

- Proficiency with Citrix virtualization solutions and its associated technologies.

- Strong scripting abilities to enhance automation of administrative tasks.

- In-depth understanding of Active Directory, DNS, DHCP, Group Policy, and Microsoft Exchange.

- Knowledge of IT security frameworks and the implementation of security best practices.

- Excellent problem-solving skills and detailed analytical abilities.

Tools Required:

- Proficiency in Windows Server, Citrix server, Active Directory, Exchange, PowerShell, and Microsoft System Center.

- Experience with backup and disaster recovery solutions.

- Familiarity with configuration management tools such as Puppet, Chef, or Ansible.

- Knowledge of network management tools for effective network system maintenance.