Business Analyst (Salesforce)

We are looking for a skilled Business Analyst with extensive experience in Salesforce to join our team.

Our client is embarking on a transformative project to deploy a GenAI-powered NextGen Digital Assistant on the Salesforce AgentForce platform. This solution is designed to enhance engagement and streamline operations for patient- and HCP-focused websites and call centers.

Responsibilities

Analyze and gather business requirements, creating detailed backlogs for various use cases
Develop Salesforce-based digital assistant solutions to achieve business goals and enhance user engagement
Propose improvements to Salesforce systems to boost usability, performance, and functionality
Work closely with stakeholders to align technical solutions with business needs
Lead workshops and discussions to identify and refine processes for Salesforce integration
Document workflows, requirements, and use cases to ensure clear communication across teams
Provide business analysis expertise to support project planning and successful execution
Perform validation and testing to confirm Salesforce solutions meet both regulatory and business requirements
Deliver recommendations and insights to optimize Salesforce-driven systems

Requirements

At least 2 years of experience in a Business Analyst role, with a strong focus on Salesforce solutions
Comprehensive knowledge of Salesforce, including Core Clouds, AgentForce, and chatbot functionalities
Hands-on experience with AI-powered digital assistant tools like AgentForce, NLP bots, or chatbot integrations
Familiarity with compliance standards such as HIPAA and GDPR
Skilled in integrating Salesforce with third-party systems via APIs and automating workflows using tools like Process Builder and Flow
Proficiency in managing stakeholders and preparing documentation for business analysis artifacts
Capability to plan and oversee business analysis activities and effectively manage related information
Experience in estimating effort for business analysis deliverables and tasks
Strong analytical skills with the ability to identify business challenges and recommend practical solutions
Excellent English communication skills, both written and spoken, at a B2 level or higher

We offer

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

Business Analyst (Salesforce)

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