Product Analyst

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Communications API

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why This Role Matters

As a Product Growth Analyst at Vonage, you will help grow products used by thousands of developers and businesses all over the world across our platform.

Focusing on our Platform & Developer Experience, you'll be the driving force behind our data-informed decision making. In this role, you'll transform complex usage patterns and behavioral data into actionable insights that directly impact how developers interact with our platform. Your analysis will reveal which features drive adoption, where users encounter friction, and how we can optimize the developer journey. By connecting user behavior to business outcomes, you'll help us prioritize investments that maximize platform growth and developer satisfaction. In a highly competitive CPaaS market, your work will be crucial in identifying our competitive advantages and opportunities, ensuring we build a platform that developers choose over alternatives.

Your Key Responsibilities

• Design and maintain dashboards and reports used to monitor key business metrics.
• Analyze customer usage patterns, retention, and churn to identify trends and opportunities.
• Support product teams with A/B test analysis and feature adoption metrics.
• Create and maintain SQL queries for regular reporting and ad-hoc analysis.
• Develop customer segmentation models and lifecycle analysis.
• Collaborate with stakeholders to define KPIs and success metrics.
• Present findings and recommendations to the leadership team.
  
  

Required

What you’ll bring

• Bachelor's degree in a relevant field or equivalent practical experience.
• 3+ years in an analytical or product-focused role, with strong skills in Excel, SQL, and Python or R.
• Proficient with data visualization tools (e.g., Adobe Analytics, Tableau, Looker, PowerBI, MixPanel, Heap).
• Experience with BI and data platforms such as Snowflake and DataBricks
• Skilled in exploratory analysis and designing multivariate experiments to inform product decisions.
• Proven ability to collaborate with cross-functional teams including engineers, designers, PMs, and data scientists.
• Strong quantitative analysis skills with a focus on extracting actionable insights from complex datasets.
  
  

Experience We Consider a Plus

• Experience in working with telecommunications or API products.
• Experience working in agile environments and managing product roadmaps.
• Excellent communication skills to articulate complex security concepts to diverse audiences.
  
  

How You'll Benefit

• Group health insurance - Covers Employee, Spouse, Children & Parents
• Group Accident & Disability Insurance
• Flexible benefits plan for tax exemptions
• Ericsson Care Line
• Attractive leave policy
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process
  
  

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who We Are

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.