User Experience Design Specialist

🎨 UX/UI Design Specialist

📍 Amsterdam (Hybrid, 2 days/week) or Remote from the Netherlands

💼 Full-time | Start Date: ASAP

Is this how your team would describe you?

You don’t just design pretty screens — you design experiences that actually work.

You talk to customers. You dig into the data. You connect the dots. You don’t just care about how something looks — you care about whether it solves a problem, whether it’s used, whether it makes sense.

You’re the glue between Product and Engineering. You’ve got the curiosity of a researcher, the eye of a designer, and the patience to see it through to pixel-perfect execution.

You’re not looking to wait your turn. You’re ready to step up, take ownership, and make a real impact.

If that’s you — we should talk.

🚀 Why this role?

We’re growing quickly, we’re building fast, and we’re now at the point where we need a design specialist to step in and take the wheel.

Right now, Max (our Head of Product) is deep in the weeds. He’s direct, structured, supportive, and absolutely not a micromanager. But he’s stretched — he needs to get out of the details and focus on product vision. That’s why we’re hiring you.

You’ll step in to own and shape the design function at Kaizo.

You’ll fix what’s clunky, improve what’s good, and ruthlessly optimise what’s not adding value.

Our product is packed with great features, but the connections between them need work. There are inconsistencies in user experience. Some features need to be redesigned. Some need to be retired. You’ll help us build a more seamless, intuitive, and scalable product.

This is a specialist role with deep ownership — not a box-ticking “senior” job. You’ll lead discovery, set design strategy, evolve our design system, and make sure what we ship is both beautiful and usable.

And here’s the exciting part:

👉 You’ll be right at the heart of an AI-native product.

We’re not just talking about AI — we’ve fully adopted it. You’ll help us design the next generation of customer operations platforms powered by AI.

We’re scaling fast, the impact you’ll have is huge, and you’ll build something that genuinely matters.

✨ Why Kaizo?

We’re not your typical SaaS company.

We’re AI-native. We’re product-led. We’re scaling fast in customer operations and Quality Assurance.

We’re working with some big names in tech — and demand is outpacing headcount.

Our HQ is on the canals in central Amsterdam (stroopwafels optional but recommended), but we’re fully open to remote work from anywhere in the Netherlands.

🎯 What you’ll do

• Own design at Kaizo. You’ll shape, structure, and scale our design function.
• Talk to users. Interviews, prototype testing, usability studies — you’ll be close to the people who use our product.
• Lead discovery. Turn vague problems into clear solutions, backed by research and data.
• Be data-driven. You’ll track and measure how design impacts user behaviour, product adoption, and business outcomes.
• Connect the product. Improve feature flows, remove friction, and make sure everything works together seamlessly.
• Fix what’s broken. Tackle UX inconsistencies, retire redundant design, and bring clarity to complex workflows.
• Level up our design system. In Figma, and across the team.
• Partner with Engineering. Ensure what’s shipped matches what’s designed.
• Join customer conversations. From QBRs to major feature discussions.
• Mentor as we grow. Help scale design maturity across the company.

🔍 What we’re looking for

This is a SaaS B2B role — that’s non-negotiable. You need to understand complex enterprise workflows and multi-stakeholder environments.

Must-haves:

• 4-6 years of product design experience
• Proven SaaS B2B track record
• Strong UX research skills (user interviews, usability testing)
• Experience building and evolving design systems
• Advanced Figma skills
• Data-driven mindset — you use product metrics to guide decisions and measure design impact
• Portfolio showing business impact, not just pretty visuals
• Confidence presenting to cross-functional teams and senior stakeholders

Nice-to-haves:

• Experience with customer support or QA workflows
• Workshop facilitation skills
• Strong experience designing for complex enterprise environments

❌ Why you shouldn’t apply

If you don’t want to talk to users…

If you’re not interested in improving the end-to-end customer journey…

If you’re not curious about the “why” behind design decisions…

🚪 This isn’t the right role for you.

We’re looking for someone who’s deeply user-focused, genuinely curious, and hungry to improve the experience — not just add new features.

💥 What’s it like working here?

• Fast, honest, and very human
• Daily check-ins, quick huddles, remote team weeks
• No egos, just a lot of direct, transparent feedback
• You’ll be trusted, stretched, and fully supported
• Max’s leadership is direct, structured, and hands-off — no micromanagement here

🌈 Equal Opportunities at Kaizo

At Kaizo, we’re committed to building a diverse team where everyone feels they belong.

We actively encourage applications from people of all races, ethnicities, genders, ages, religions, disabilities, sexual orientations, and socio-economic backgrounds.

🛠️ The Hiring Process

We keep it fast, clear, and respectful of your time:

1. Call with Jo/Max
2. Portfolio Review
3. Design Challenge (short and relevant)
4. Team Fit Interview
5. CEO Chat