People Operations Executive

Situated in the heart of Singapore's Central Business District, Rakuten Asia Pte. Ltd. is Rakuten's Asia Regional headquarters. Established in August 2012 as part of Rakuten's global expansion strategy, Rakuten Asia comprises various businesses that provide essential value-added services to Rakuten's global ecosystem. Through advertisement product development, product strategy, and data management, among others, Rakuten Asia is strengthening Rakuten Group's core competencies to take the lead in an increasingly digitalized world.

Rakuten Group, Inc. is a global leader in internet services that empower individuals, communities, businesses, and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content, and communications to approximately 1.7 billion members around the world. The Rakuten Group has nearly 32,000 employees and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/

We are looking to hire a People Experience and Operations Executive to join our dynamic HR team. In this role, you will be a key player in managing HR operations and ensuring a positive employee experience as part of the entire employee lifecycle. You will be responsible for a wide range of HR duties, including onboarding/offboarding, benefits administration, payroll processing, performance management support, and maintaining accurate employee records. The ideal candidate will have a solid foundation in HR practices, excellent communication skills, and a passion for creating a supportive and efficient work environment.

Responsibilities:

• Perform full spectrum of HR duties including payroll, leave, employee reimbursements, compensation & benefits administration, onboarding & offboarding activities, work pass related activities, etc.
• Ensure timely and accurate execution of monthly payroll processing, headcount reporting, and statutory submissions such as CPF, government surveys, etc.
• Submission of government leave grants in accordance with regulations.
• Provide ongoing maintenance of employee data across various digital platforms in accordance with compliance regulations and policies to ensure data integrity and confidentiality.
• Maintain accurate employee records and manage HR data for payroll, benefits, leave management and reporting.
• Act as the main contact for employee inquiries, requests, and concerns, providing timely and effective assistance.
• Assist with corporate events such as workshops, employee engagement events etc, contributing to a positive and engaging work environment.
• Assist with general affairs and administrative functions and other ad-hoc tasks as required

Requirements:

• 2 – 4 years of experience in HR Operations
• HRIS proficiency in TIMES Software/Workday and familiarity with payroll systems is a plus
• Strong understanding of Singapore employment laws and regulations (e.g., CPF, Employment Act).
• Highly organized, meticulous and with a high level of drive, integrity and desire to learn
• Numerically inclined with a keen analytical ability to support solutioning by management
• Hands-on and able to multi-task in a fast-paced environment to meet tight deadlines.
• A team player with strong sense of responsibility & project management skills.
• Cheerful, pleasant personality with good interpersonal, verbal and written communication skills
• Able to work independently with minimum supervision
• A dynamic and adaptable individual who works well in a multi-cultural working environment
• Comfortable and competent working with generative AI tools

Rakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief, or age.