Customer Success Manager

About us

European Blockchain Convention is one of the most influential blockchain events in Europe.

Founded in 2018 with a mission to inform, educate, and connect the global blockchain community, our events drew over 6,000 attendees in 2024 alone.

As a fast-moving startup, we’re constantly evolving—and so will your role. You’ll own core responsibilities from day one, and as we scale, you’ll have the opportunity to shape new initiatives.

The role

We’re seeking a dedicated Client Success Manager to join our team and serve as the primary point of contact for our B2B clients, ensuring they gain maximum value from our events and services. You’ll proactively manage relationships, address client needs, gather feedback, and collaborate across teams to drive engagement, retention, and overall client satisfaction.

The ideal candidate is passionate about Crypto/AI/Fintech, ambitious, and excels at building client relationships to deliver great service.

Key responsibilities:

• Own and execute strategies that ensure high client satisfaction and long-term retention
• Collaborate with Operations, Marketing, Sales, and Product teams to deliver outstanding experiences
• Identify and pursue upselling opportunities to maximize account value
• Strategize creative ways to support and engage clients throughout their journey with us
• Build and nurture relationships with clients
• Analyze client feedback, usage data, and account performance metrics to identify trends and areas for improvement
• Maintain and manage your CRM pipeline, ensuring data is accurate and up to date
• Contribute proactively with ideas and initiatives that drive business growth

Requirements:

• BSc in Business, Finance, Marketing, Communications or related field
• 3+ years experience in a sales, account management or client success role
• Demonstrated work ethic and commitment to achieving sales targets
• Must be creative, adept at problem-solving, have strong organizational skills, and be capable of multitasking
• Strong attention to detail
• Advanced English speaking abilities
• Passion for blockchain, technology, sales, entrepreneurship or finance

What we offer

• Competitive salary based on experience and value contributed
• Young, dynamic, and fast-paced environment
• 1 day of remote work per week
• Great professional upside