DevOps Engineer

Responsibilities

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans
• To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
• To provide support for on call escalations /L3 level support and doing incident & problem management

Required Skills and Experience

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience as a DevOps Reliability Engineer or similar role.
• Strong knowledge of cloud platforms, particularly AWS.
• Proficiency in DevOps tools and practices.
• Experience with Jenkins for CI/CD pipelines.
• Knowledge of infrastructure as code tools, especially Terraform.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Languages: Portuguese and English.