Digital Delivery Manager

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: to enrich lives by bridging the world, and our identity and service mindset stems from our iconic brand’s Nordic heritage. Our values – Commitment to care, Working Together, Simplicity and Courage – guide us in everything we do.

We are now looking for a

DIGITAL DELIVERY MANAGER

who will play a pivotal role in ensuring the successful delivery of digital products and features that enhance Finnair’s customer experience and growth. You will lead the daily operations of cross-functional development squads, ensuring timely, high-quality delivery while fostering a culture of continuous improvement. In this role you will work closely with Product Leads to make sure we are bringing value to our customers and business.

Our Digital Channels team is responsible for customer-facing digital channels such as Finnair.com, mobile app and in-flight entertainment system (IFEC). Together with our product managers, developers, designers, subject matter experts and stakeholders we are building the biggest ecommerce store in Finland and world class experience for our customers. In the very fast-changing aviation industry we are constantly experimenting with new ways of working to make our customers’ lives easier.

Main Responsibilities

• Lead and support the daily work of the development team, ensuring clarity, focus, and alignment
• Own the delivery of digital products and features, ensuring they meet customer needs and business goals with quality standards and agreed timelines
• Actively remove obstacles and blockers to enable smooth and efficient development progress
• Help the team focus on the most valuable and essential tasks by prioritizing effectively based on business goals and customer needs.
• Help team to facilitate agile ceremonies
• Promote agile best practices and foster a culture of continuous improvement within the team
• Continuously assess and improve processes, tools, and team dynamics to enhance performance and outcomes
• Ensure effective collaboration by involving relevant stakeholders throughout the development lifecycle
• Align dependencies across internal Finnair teams and external vendors to ensure seamless delivery
• Coordinate and manage squad release activities, ensuring readiness and communication across all parties
  
  

Our Expectations

• 5 years’ experience in digital delivery, agile project management, or product ownership / management
• Excellent leadership, communication, and stakeholder management skills
• Experience working with agile software development teams
• Ability to navigate and prioritize work in complex environments and align with cross-functional teams
• Experience working with external IT vendors and managing dependencies across multiple teams
• Understanding of agile methodologies (eg. Scrum, Kanban)
• Fluency in English, both written and spoken
  
  

Working at Finnair: 

We offer you an exciting opportunity to work in the fast-changing aviation and international travel industry in a culture that drives and enables professional development and continuous improvement. You will be supported by internally highly rated supervisory work with modern leadership practices that we constantly develop.

We are happy to enable our employees to enrich their lives and fulfill their travel dreams by offering a wide leisure travel benefit. We also support the health and wellbeing of our employees through our own Sickness Fund insurance benefit, Epassi (sport, culture, wellbeing or commuting benefit), gyms around the Finnair campus and activities organized by our hobby clubs.  

Got excited? Get on board! Submit your application with your CV, cover letter and salary expectation no later than Sunday, 20 July 2025.

Please note that the hiring process includes a pre-employment security clearance and a drug test.

For more information, please contact Johanna Männistö (Head of Digital Channels) by phone +358407200518 on:

• Thursday, 17 July between 10-11am (EEST)
• Thursday, 17 July between 1-2pm (EEST)
  
  

Please note that we do not process applications submitted via email.

Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with different backgrounds and experiences, to bring together multiple views to foster our business success.  According to our employee survey, respecting diversity is at a high level in our work community. You are welcome to join Finnair as your authentic self.