iyzico

iyzico was founded in 2013 to provide online payment services and artificial intelligence-based payment technologies to businesses of various sizes in the world of e-commerce. By making the complex payment processes simple through its easy and secure platform, iyzico had achieved significant successes through supporting thousands of businesses in digitalization and was acquired by the global payment systems giant PayU in 2019. With such a robust structure, iyzico is operating on the principle of democratizing financial services and making them accessible for everyone alongside the services it provides to businesses

Through iyzico Buyer Protection, consumers’ concerns regarding shopping online are resolved and better experiences are enabled. Control is handed back to the consumers by 24/7 live support through the iyzico mobile app and convenience in cancellation/returns processes. To this date, more than 2 million consumers shopped online under the security provided by iyzico Buyer Protection and this number is increasing daily. Via pay with iyzico, which is a blended payment solution, millions of consumers who do not use banking can safely shop online under the belt of iyzico Buyer Protection.

iyzico continues to simplify online shopping for both consumers and sellers by the simple, accessible, and innovative technologies it developed.

We’re expanding our physical POS product line and looking for a technically strong Instore Sales Engineer to support our sales and merchant success teams!

Responsibilities:

• Act as the technical bridge between iyzico’s Sales/Account Management teams and physical POS merchants
• Support merchants during the entire onboarding process, including terminal setup, configuration, test transactions, and go-live processes
• Understand merchant infrastructure and operational flow, propose appropriate iyzico POS solutions (e.g., Android POS, softPOS, integrated systems)
• Provide hands-on support for debugging and resolving terminal-related issues such as hardware malfunctions, connectivity problems, or software bugs
• Collaborate closely with terminal vendors and third-party integrators to ensure seamless communication between iyzico’s infrastructure and physical POS devices
• Assist the Product and Deployment teams by providing merchant feedback and participating in pilot rollouts or feature validation processes
• Prepare technical documentation, integration guides, and troubleshooting checklists tailored to merchant and partner needs
• Serve as the primary technical contact during pre-sales and early post-sales stages for iyzico’s physical POS products
• Stay up-to-date with industry trends in retail payments, EMV, PCI compliance, Android-based POS solutions, and local regulations (e.g., Türkiye'de TSM/GİB süreçleri)
• Be proactive in identifying technical blockers in the field and contribute to internal knowledge bases and product improvements

Qualifications:

• Bachelor’s degree in Engineering, Computer Science, Electronics, or a related technical field, or equivalent hands-on experience
• Experience with POS terminals (Verifone, Ingenico, Android POS, EFT-POS) and payment infrastructure technologies
• Hands-on experience with hardware and software troubleshooting (firmware updates, connectivity issues, peripheral compatibility, etc.)
• Familiarity with communication protocols used in physical POS (e.g., TCP/IP, Serial, USB, Bluetooth, GPRS/4G)
• Knowledge of terminal programming languages or environments (e.g., C, JavaCard, Android SDK) is a plus
• Strong organizational, prioritization, and time management skills to manage multiple installations and partner support tasks
• Excellent communication skills (verbal and written), especially in explaining technical concepts to non-technical stakeholders
• Strong analytical thinking, problem-solving skills, and a customer-centric mindset
• Comfortable working in the field when needed, assisting with on-site setups, debugging, and testing
• Ability to collaborate with cross-functional teams, including Sales, Product, Risk, and Operations
• Advanced level of English and Turkish, both spoken and written

What We Offer:

• A culture of continuous development: conferences, in-house events to stay up-to-date on current trends and technology. (Everyone’s encouraged to get on the stage and share expertise with teammates and the community)
• Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.)
• Freedom under responsibility is our common mindset. That’s how we designed our flexible working model called iyzico Homequarters. Our headquarter is in Altunizade.
• An iyzicoMate is assigned to help you with anything you may need on your onboarding
• A detailed orientation program designed for you to fully grasp the iyzico culture
• Meal & Internet Allowance
• Transportation Allowance
• A gift voucher to meet tech needs and an ergonomic workspace at home
• Macbook (and monitor if needed)
• Employee support program: free psychological counseling, legal advice, financial advice etc.
• Private health insurance
• 1-day birthday leave