Chief Technology Officer

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Position Title: Chief Technology Officer Department: C-Suite Reports to: CEO Location: Remote Travel: ≥ 30% Salary Range: $261K to 350K* *New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role. Vibrant Emotional Health’s groundbreaking solutions have delivered high-quality services and support when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health has been a trailblazer in emotional wellness for over 50 years. We deliver high-quality, technology-enabled services that meet people where they are—when, where, and how they need support. From operating the 988 Suicide & Crisis Lifeline to pioneering digital mental health platforms, we serve over 3.5 million people annually, transforming lives and communities. We are building a future where emotional wellness is a reality for everyone—through innovation, compassion, and equity. We are seeking a visionary, mission-driven technology leader to join our executive team and shape the future of behavioral health technology. As CTO, you will lead the development and execution of Vibrant’s technology strategy, driving innovation across our digital platforms, contact center infrastructure, and enterprise systems. This is a unique opportunity to leverage cutting-edge technology to save lives, improve access to care, and redefine how mental health services are delivered at scale. Duties/Responsibilities: Strategic Leadership

• Define and execute a 3–5 year technology roadmap aligned with Vibrant’s mission and growth strategy.
• Partner with the CEO and executive team to drive digital transformation and innovation across the organization.
• Champion a culture of agility, experimentation, and continuous improvement.
• Technology & Product Innovation.
• Lead the evolution of our Unified Platform for 988 and other proprietary digital health products.
• Oversee enterprise IT infrastructure, cybersecurity, and data governance.
• Drive the adoption of AI, automation, and analytics to enhance service delivery and operational efficiency.
  
  

Operational Excellence

• Ensure high availability, scalability, and resilience of all client-facing and internal systems.
• Implement best-in-class ITIL, DevOps, and MLOps practices.
• Manage vendor relationships and technology partnerships to maximize value and innovation.
  
  

People & Culture

• Build and mentor a high-performing, diverse technology team.
• Foster cross-functional collaboration and alignment between IT, product, and service delivery teams.
• Promote a culture of inclusion, transparency, and accountability.
  
  

Required Skills/Abilities

• 10+ years of progressive IT leadership, including 5+ years in a strategic executive role.
• Proven success leading digital transformation in complex, customer-centric environments.
• Deep expertise in telecommunications architecture, distributed call center operations, and cloud-based platforms.
• Experience in behavioral health, healthcare, or nonprofit sectors is a strong plus.
  
  

Leadership & Vision

• Strategic thinker with a bias for action and a passion for social impact.
• Exceptional communicator and collaborator, able to influence across all levels.
• Track record of building inclusive, innovative, and high-performing teams.
  
  

Why Join Vibrant?

• Mission with Meaning: Your work will directly impact millions of lives.
• Innovation at Scale: Lead the technology behind national platforms like 988.
• Collaborative Culture: Join a passionate, purpose-driven leadership team.
• Flexibility & Balance: Hybrid work options and a supportive environment.
• Competitive Compensation: Includes comprehensive benefits and retirement plans.
  
  

Requirements

Ready to Make a Difference? If you're a bold, compassionate technology leader ready to transform mental health care, we want to hear from you. Physical Requirements:

• Must be able to remain in a stationary position for at least 50% of the time.
• Will involve attending events that take place outside of the company's main office, such as conferences, trade shows, or client meetings.
• Will frequently communicate over video calls with internal and external stakeholders as well as team members.
• Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  
  

Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. "Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address"

If you have questions about this posting, please contact [email protected]