Senior Technical Support Engineer

Join Lenovo as an EMEA ISG Advanced Technical Support (ATS) Server Sr Engineer.

Championing smarter support through inclusive innovation and flexible working.

At Lenovo, we believe that diverse perspectives and inclusive environments lead to better outcomes—for our customers, our teams, and the future of technology. We’re looking for a Senior Server Engineer to join our Infrastructure Solutions Group (ISG) within the Advanced Technical Support (ATS) team. This role reports to the EMEA ISG ATS Server Manager and can be based in Ljubljana (Slovenia), Bratislava (Slovakia), or Sofia (Bulgaria).

We welcome candidates from all backgrounds and career paths—whether you’ve developed your expertise through formal education, hands-on experience, or a combination of both.

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🌍 About the Team

ATS Server is a dedicated post-sales support and escalation organisation for EMEA ISG Premier and EMEA IBM Base customers. We specialise in advanced diagnostics, problem determination, and the creation of actionable solutions. As the primary escalation route to Product Engineering (PE) and Quality Assurance (QA), we work closely with global engineering teams to resolve complex issues and enhance product quality.

Our team draws on a combination of knowledge base articles, best practice documentation, and practical experience. We recreate customer issues in our Enterprise lab, and in exceptional cases, conduct on-site visits to resolve highly critical problems. Our core activities include:

Identifying product defects and qualifying hardware faults

Performing advanced diagnostics and root cause analysis

Clarifying documentation and raising concerns with PE and Development

Developing and delivering action plans in collaboration with global teams

Providing support both during standard hours and through out-of-hours (OOH) coverage

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🔧 What You’ll Do

• Act as a trusted technical expert for complex server issues across hardware, firmware, and system layers
• Conduct structured diagnostics and root cause analysis using logs, traces, and system-level insights
• Collaborate with global PE and development teams to escalate and resolve critical issues
• Reproduce customer issues in lab environments and contribute to solution development
• Communicate clearly and empathetically with customers as part of customer complaints and critical situations, translating technical findings into actionable steps

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💡 Key Skills for Success

• Strong analytical thinking and a methodical approach to problem-solving
• Ability to interpret system logs, trace data flows, and isolate faults across hardware and software
• Clear, empathetic communication—especially when guiding customers through complex issues in remote session scenarios
• Collaborative mindset and comfort working across time zones and cultures
• Curiosity and adaptability—willingness to learn new technologies and tools as they evolve

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🌱 Desirable (but not essential) Skills

• Familiarity with server operating systems and virtualisation platforms (e.g. VMware, Microsoft, Linux OS)
• Exposure to hyperconverged infrastructure (e.g. Nutanix, VSAN)

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💖 Why You’ll Love Working Here

• Flexible Working: Hybrid and remote work options that support your lifestyle and family needs
• Inclusive Culture: We celebrate diverse perspectives and value emotional intelligence, collaboration, and empathy
• Work-Life Balance: We respect your time and support your well-being with flexible scheduling and team-based coverage
• Growth & Learning: Access to continuous learning, mentorship, and career development tailored to your goals
• Global Impact: Work with international teams and contribute to solutions that power businesses around the world
• Competitive Compensation: Including bonuses, benefits, and recognition for your contributions