Software Engineer

DESCRIPTION:

The Compliance Shared Services (CoSS) organization's mission is to build shared services for managing regulations. The SPIDER (Streamlining Planning, Deployment and Post-Release) team within CoSS is responsible for the technical infrastructure and tools to proactively identify and resolve issues impacting Selling Partners. We are seeking System Development Engineers with experience in software/system engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. If you fit the profile, we would love to talk to you.

Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated. The role also involves driving smaller-scope development projects and building custom tools.

DUTIES:

Technical Support and Problem Resolution

• Diagnose and resolve complex production software issues across multiple products and services

• Perform comprehensive troubleshooting and root cause analysis for technical challenges

• Provide timely and effective support through ticket management and customer communication

Software Development and Maintenance

• Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting

• Maintain and configure software systems in staging and production environments

• Implement fixes and enhancements for internally developed software applications

System Operations and Monitoring

• Design and implement monitoring solutions to ensure system reliability and performance

• Manage software deployments and support infrastructure in AWS and web technology environments

• Create and maintain system and support status reports

Team Collaboration and Knowledge Management

• Coordinate support issue handoffs within the team

• Develop and contribute to a comprehensive team knowledge base

• Collaborate with cross-functional teams to improve operational excellence

Product and Service Ownership

• Take ownership of digital products or system components

• Ensure adherence to service level agreements (SLAs) • Coordinate customer notifications and workflow management

BASIC QUALIFICATIONS:

- Bachelor's degree in Computer Science or related area

- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C# or Rust

- Experience with distributed systems at scale

- Experience in automating, deploying, and supporting large-scale infrastructure

- Experience with Linux/Unix

- Experience with CI/CD pipelines build processes

PREFERRED QUALIFICATIONS:

- Master's degree in Computer Science or related area

- Experience with PowerShell (preferred), Python, Ruby, or Java

- Experience working in an Agile environment using the Scrum methodology