CRM & Data Analytics Manager

MINDPICKED is a new generation recruitment firm providing companies solutions in their search for talent, and talents opportunities who wants to reach their potential.

We specialize in middle and senior management recruitment in various sectors and countless job functions.

We are looking for a "CRM & Data Analytics Manager" for our client. Our client is a leading global e-commerce solutions company.

Key Responsibilities:

• Data Analysis & Reporting: Analyze key sales and customer relationship metrics (e.g., call frequency, conversion rates, customer interaction frequency, etc.) to identify areas for improvement and make data-driven recommendations.
• CRM Process Automation: Contribute to the automation of sales and customer relationship processes to improve CRM system efficiency and effectiveness.
• Performance Alerts & Monitoring: Create performance alerts and monitoring systems to flag underperformance or goal deviations, enabling proactive team management.
• Customer Satisfaction Enhancement: Analyze customer feedback and interaction data to propose and implement strategies to improve customer satisfaction.
• Data-Driven Decision Support: Provide sales, marketing, and customer service teams with actionable insights to help them make data-driven decisions and optimize performance.
• Collaboration with Technical Teams: Work closely with technical teams to ensure proper CRM platform setup, data integration, and automation processes.
• KPI Development & Tracking: Define and track KPIs for sales representatives and customer service agents, ensuring goals are aligned with business objectives.
• Team Development: Identify team training needs based on performance data and help design development plans for team improvement.

Requirements:

Education & Experience:

• Education: Bachelor’s or Master’s degree in Business, Statistics, Mathematics, Computer Science, or a related field.
• Experience: Minimum 5 years of experience in data analytics, business intelligence, or CRM management.
• Proven experience with CRM platforms (Salesforce, HubSpot, etc.).
• Experience in sales process optimization and customer service.
• Experience in automating CRM workflows, data integration, and process optimization.

Technical Skills:

• Data Analysis & Tools: Advanced knowledge of SQL, Excel, Google Analytics, Power BI, Tableau, or similar data analytics and reporting tools.
• CRM Platforms: Experience with Salesforce, HubSpot, or similar CRM systems.
• Automation & Programming: Knowledge of Python, R, or similar data analytics and automation tools.
• API Integration & Data Flow Management: Experience with integrating data across systems and managing data flows within CRM platforms.

Analytical & Communication Skills:

• Data-Driven Thinking: Strong ability to analyze complex data and translate it into actionable business insights.
• Communication: Ability to effectively communicate data-driven findings and recommendations to both technical and non-technical teams.
• Strategic Thinking: Ability to develop and implement strategies for improving sales performance and customer satisfaction based on data insights.

Personal Attributes:

• Problem-Solving: Strong problem-solving skills, with the ability to extract valuable insights from complex data sets.
• Project Management: Ability to manage both technical and operational projects effectively.
• Collaboration: Ability to work cross-functionally with various teams to drive improvements in CRM processes and sales performance.