Product Manager - Merchant Solutions

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Product Manager, Merchant Solutions do?

As a product manager within our Global Business Solutions division, you will be responsible for driving the full lifecycle of our merchant point of sale (POS) solutions.

You will lead the full lifecycle of the product, drive execution collaboration with designers, engineers and other product managers. You will also collaborate with customer experience and support teams to gain insights about product usage and adoption to define enhancements

You will also collaborate with customer experience and support teams to gain insights about product usage and adoption to define enhancements.

What you will do:

• Provide thought-leadership and excellence in the sales and delivery of products.
• Own the product end-to-end from market research (quantitative and qualitative), execution, go-to-market, commercialization to post-launch improvements.
• Lead the ideation of new features and integrations.
• Create and manage the product backlog in partnership with technology and business teams.
• Facilitate data-driven decision-making and create the telemetry and metrics required to evaluate the success of the products you launch.
• Define and drive pilots to gather early feedback and ensure the adoption of new features and functionality.
• Review customer feedback, analyze impact, prioritize it, and convert it into clearly defined requirements to create a feature backlog.
• Define effective data visualizations that are easy to interpret and deliver meaningful insights to key stakeholders in the business.
• Identify opportunities to enhance the product based on competitive research and industry trends.
• Define the value proposition of your products and support sales & marketing.
• Provide professional consulting service to clients, proactively driving value-based technical solutions and capabilities on sales engagements.
• Understand and drive the monetization of our offerings with a strong understanding of key business metrics including revenue and costs to inform decision-making.

What you will need to have:

• 5-7 years of experience in Product Management or as a Product Owner in the POS, Payments, e-Commerce, or Omni-channel Commerce domain.
• Experience managing the product lifecycle and launching products at various stages.
• Working knowledge of various applications, providers, and systems used by small businesses to run their businesses.
• Strong analytical and problem-solving skills.
• Excellent relationship building skills including written and verbal communication, customer empathy, collaboration, and team building.
• Experience presenting to key stakeholders and partners to influence strategy and cross-functional initiatives.
• Experience working with software engineers, including designing user stories and persona mapping.

What would be great to have:

• Experience in a B2B/B2B2C SaaS product company.
• Experience in the SMB space.
• Experience driving user growth and engagement through experimentation, iteration, and learning.

Thank You For Considering Employment With Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What You Should Know About Us

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our Commitment To Diversity And Inclusion

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.