ServiceNow consultant

Mission: As a ServiceNow Developer, you will be responsible for designing, developing, building, and customizing the service catalog of the platform. You will create and customize new catalog items and new flows to support ITIL processes such as service requests, incidents, and changes. You will assist and manage application updates, data loading, and maintenance. You will also be responsible for daily support and maintenance operations.

Responsibilities

• Design, develop, build, and customize the service catalog of the platform
• Create and customize new catalog items and new flows to support ITIL processes (service requests, incidents, changes)
• Assist and manage application updates, data loading, and maintenance
• Manage daily support and maintenance operations

Experience

Integrations:

• Data Import/Export
• Updatesets

Knowledge of ITSM application:

• Incidents
• Service Catalog
• Change

Experience in creating catalog items:

• Analyzing with service owners
• Proposing technical solutions
• Writing analysis documents for forms and workflows
• Creating forms
• Creating flows
• Conducting unit testing

Good command of scripting: UI, Client, Br, ACL

Certifications:

• ServiceNow CSA
• Any certification on existing specialized ServiceNow applications (advantage)