Network Support Engineer

Flint is a specialist provider of technical services and talent solutions to the telecommunications and IT sectors. We work with some of the world’s leading network operators and vendors to deliver cutting-edge projects in areas like mobility, 5G, automation, cloud, and cybersecurity.

🌐 High Touch Engineer – Mobility & Packet Core (ASR5500, CUPS, 5G)

📍 Location: Poland (Remote)

📝 Type of contract: Umowa o Pracę

🕓 Travel: Up to 20% (Customer sites across EMEA)

We’re looking for a customer-facing High Touch Engineer (HTE) to join our dynamic Customer Experience team. In this role, you’ll work closely with EMEA-based telecom clients, internal engineering peers, and executive leadership to drive problem resolution, root cause analysis, and proactive network improvement.

🔧 What You’ll Do

• Take ownership of critical network problem management and escalations for major service provider networks
• Lead root cause analysis and provide tailored recommendations for remediation
• Collaborate with internal technical and executive teams to support end-to-end customer outcomes
• Deliver quarterly service reviews, action plans, and ongoing performance assessments
• Provide informal training sessions and knowledge sharing around mobility, 5G, and packet core best practices

📌 Key Qualifications

• 7+ years of hands-on experience supporting telecom / service provider infrastructure
• Deep understanding of Cisco StarOS, ASR5500, Mobile Packet Core, CUPS, and 5G
• Experience with SP automation platforms like CNC, HCO, or NSO (or a strong desire to grow in that area)
• Strong troubleshooting, escalation management, and crisis-handling skills
• Cisco Certifications (e.g. CCNP Enterprise, Data Center, or equivalent mobility/packet core certs)
• Fluency in English (written and spoken); excellent communication and documentation skills

✅ Nice to Have

• Prior TAC or technical support experience
• Background working on large-scale incident investigations and postmortems
• DevNet or automation-focused certifications are a big plus
• Ability to work independently and collaboratively across diverse stakeholders

If you’re ready to take on a highly visible engineering role where your expertise makes a real impact on customer success—apply now and help shape the future of mobility and packet core networks.