Project Manager

Role: Project Manager

Exp: 7+ Years

Location: Bangalore, Noida, Chennai

Shift: US Shift

Registration link: https://forms.microsoft.com/r/XHNnfeZpps

Job Summary:

As a Project Manager, you will be responsible for end-to-end project management. This includes working directly with customers and ensuring their satisfaction by delivering high-quality projects on time. You will be expected to manage multiple projects of varying sizes and mentor team members to drive the best outcomes. The role is customer-facing, requiring strong communication skills and an engaging presence. In certain cases, you may also be involved in the pre-sales stage of the project.

Roles and Responsibilities:

• Lead and develop project plans for medium to large projects.
• Oversee multiple large to extra-large projects with guidance from a senior project lead.
• Ensure customer satisfaction in terms of product quality, functionality, and timely delivery.
• Provide and implement recommendations to support successful project completion.
• Operate with limited supervision, with discretion to achieve assigned goals and objectives.
• Maintain regular and proactive communication with customers to address concerns promptly.
• Participate in organizational and departmental initiatives as required.
• Provide detailed and accurate customer and project reporting.
• Represent the project team during executive-level customer communications and updates.
• Coach and mentor junior or less experienced project managers.
• Manage project finances and ensure budget adherence.
• Ensure that all project governance meetings are conducted in line with contractual requirements.
• Support pre-sales activities as needed.

Skills, Knowledge, and Abilities:

• Communication: Strong and proactive verbal and written communication skills.
• Customer Management: Direct customer interaction with an engaging and professional demeanor.
• Organizational Skills: Excellent time management and the ability to prioritize effectively.
• Analytical Abilities: Skilled in data validation and project reporting.
• Interpersonal Skills: Ability to coach and mentor peers, results-driven, and a fast learner.
• Technical Tools: Proficiency in MS Office (Excel, PowerPoint, Outlook), Google Suite, SharePoint, Adobe, and Webex.
• Systems Knowledge: Familiarity with project management and time tracking systems, as well as internal client systems.

Education Requirements:

• Preferred: Bachelor's degree in a related field.

Professional Certifications:

• Mandatory: PRINCE2, PMP, Certified Scrum Master (CSM), or a Master’s in Project Management (or equivalent).
• Preferred: ITIL V4 Foundation certification (or equivalent).

Additional Role Requirements:

• Minimum of 7 years of overall professional experience.
• At least 2 years of experience as a Project Manager in a US or European telecom environment.
• At least 4 years of experience as a Project Manager in another domain.