Manager / Senior Manager in Experience Design

Deloitte Digital is the firm's Creative Digital Consultancy. From defining our clients' customer and digital strategy to designing and deploying their digital platforms, we help our clients imagine their future, with the customer and employee experience at the heart of the process. Deloitte Digital consists of more than 50 studios around the world, made up of strategists, experience designers and technology experts – a powerful combination of creativity, business knowledge and technological know-how.

Join our team to develop disruptive strategy, innovative solutions and cutting-edge digital experiences for clients, while working in a collaborative environment focused on team- and personal growth.

Your next challenge

As a Manager / Senior Manager in Experience Design, you will guide organizations through the exciting but complex journey of adopting emerging technologies. Whether it's intelligent automation, GenAI, digital channels, … you’ll help turn ideas into real, human-centric solutions by leading or participating to activities such as:

• Drive ideation and trigger digital transformation
• Work jointly with our business transformation teams to capture client strategic objectives
• Implement innovation enablement programs such as academies, AI inspiration days, and hackathons
• Facilitate design thinking, ideation, and use case discovery workshops
• Guide clients in designing customer-centric strategies, product visions, and digital experiences
• Prioritize use cases and assess feasibility creatively
• Design customer and employee experience for client projects
• Reimagine customer and employee journeys using new technologies like AI, hyper automation, and low-code platforms
• Collaborate to map pain points and design seamless experiences
• Ensure strategic alignment considering AI explainability and accessibility
• Determine necessary functional capabilities to deliver the designed customer and employee journeys
• Work closely with technical teams to prioritize tasks and define a comprehensive roadmap that aligns innovative technology solutions with strategic goals
• Lead the experience design capability
• Participate in developing Deloitte's digital transformation offering
• Produce thought leadership, maintain relationships with local design ecosystem and contribute to Deloitte’s eminence on the local market
• Translate innovation into methodologies and reference journeys
• Mentor and develop CX teams
• Promote a culture of design excellence and continuous improvement
• Drive cross-team collaboration between strategy, design, and technology
  

Your skills

• Master’s degree in design, innovation, digital transformation or a related field
• 8+ years of experience in experience design (UX/CX) or product design
• Solid experience in co-creation and workshop facilitation
• Understanding the potential and limitations of AI, GenAI, automation, and data-driven solutions.
• The ability to connect the dots between the business, IT and their respective challenges
• Self-starter and proactive mindset, with the willingness to get things done
• Exceptional analytical, problem-solving, communication and presentation skills, with the ability to adapt to different contexts and industries
• A collaborative mindset; you enjoy sharing knowledge, working in multidisciplinary teams and growing junior team members
• Fluency in English and French; German or Luxembourgish will be considered an asset
• Agile delivery (e.g., Scrum, SAFe) knowledge is considered an asset
  
  

Then Join a Global Company With a Human Touch.

Deloitte Luxembourg welcomes you to a positive and flexible work environment. You’ll discover our remarkable new premises, located in Cloche d’Or, Luxembourg’s fastest growing Business Hub.

With over 2500 employees and 70 nationalities, our multicultural environment promotes a culture of inclusion, trust and recognition. Deloitte combines the power of a global network, with the agility of startup minded teams.

Join us and live with us the Deloitte experience