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Infinity Quest

Desktop Support Specialist

Infinity Quest
Netherlands · Full-time · Associate
  • User and administration of operating systems including Mac OSX/IOS, Windows, and Linux Ubuntu.
  • Expertise in MAC OS and Windows OS platforms
  • Aptitude and ability to learn to adapt quickly to new technology and business requirements in a fast paced, dynamic global environment.
  • Expertise on troubleshooting Mac devices, knowledge on troubleshooting windows devices.
  • Troubleshooting a variety of client, mobile and cloud applications office software (Microsoft Office, Google Apps Suite, Browsers, Salesforce, etc.).
  • Hardware provisioning, imaging, troubleshooting, and software installation for laptops (Apple & Dell), desktops (Dell), and corporate owned/BYOD mobile devices (IOS/Android) along with standard peripherals.
  • TCP/IP networking support and troubleshooting of a corporate user and remote user environment with LAN, WAN, and VPN implementations globally.
  • Understanding and adhering to security policies and corporate best practices.
  • Solve complex incidents by applying known documented solutions and processes, taking work items through to completion with minimal direct supervision.
  • Partner with senior members of the team to learn new skills, ask for help, and escalate as needed.
  • Understand all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
  • Perform all tasks related to the day-to-day operations of several large implementations of Salesforce including managing users, creating and maintaining custom objects and fields, handling bulk data migration, workflows, validation rules, page layouts, and troubleshooting of Apex and integrations
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
  • Maintain and demonstrate 100% compliance with all written security policies, SOX procedures and change management controls
  • Communicating in different settings and methods including team meetings, conference calls, email, instant messaging, and social media.
  • Training team members in formal and informal settings.
  • Customer and technical support processes.
  • Linux support experience

Key Skills

Ranked by relevance

salesforce linux cloud vpn wan lan
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Country Guide

Netherlands

30% Tax Ruling for expats

Posted
Jul 03, 2025
Type
Full-time
Level
Associate
Location
Amsterdam
Company
Infinity Quest

Industries

IT Services IT Consulting

Categories

Information Technology

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