Technical Support Engineer - FMCG, Dubai

Technical Support Engineer - FMCG, Dubai

Our client, a leading name in the FMCG sector are seeking an experienced Technical Support Engineer to join their local technology operations in Dubai. This is a key hands-on role for an experienced IT support professional with a strong grasp of systems, infrastructure, and cybersecurity best practices.

The ideal candidate will be proactive, service-oriented, and capable of resolving a wide range of technical issues; from user support and network troubleshooting to incident resolution and vulnerability management. You’ll also play a key role in supporting cybersecurity operations and ensuring compliance with global IT standards.

Key Responsibilities:

• Monitor and troubleshoot IT systems, applications, and infrastructure (cloud and on-prem), responding swiftly to incidents
• Conduct root cause analysis for recurring issues and implement effective, long-term solutions
• Support and maintain endpoint hardware (laptops, printers, servers) and assist end-users with day-to-day technical issues
• Execute IT changes in a controlled, secure, and documented manner
• Ensure systems are patched regularly and aligned with lifecycle management policies
• Maintain up-to-date asset and configuration records in the CMDB
• Support and enforce cybersecurity measures in line with global standards (e.g., NIST), including ISMA assessments and audit compliance
• Collaborate with regional and global IT teams on security enhancements and threat mitigation
• Recommend tools and improvements to enhance infrastructure stability and performance
• Guide users during incidents and promote awareness of safe IT practices
• Ensure compliance with internal controls, IT governance, and ITIL-based service management processes

Skills & Experience Required:

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field
• 5+ years of experience in IT support, system administration, or network/security roles
• Professional certifications (e.g., Microsoft MCSA, CompTIA, Cisco) are an advantage
• Experience with ticketing tools like ServiceNow and hands-on knowledge of ITIL processes
• Proficient in troubleshooting software issues (Office 365, Teams, email clients) and endpoint hardware
• Knowledge of core networking concepts (LAN/WAN, DNS, DHCP, TCP/IP, VPNs)
• Experience with VMware vSphere/ESXi, server patching, and backup processes
• Familiar with endpoint protection tools and security incident response procedures
• Ability to interpret logs and data to diagnose issues and identify trends
• Strong documentation habits and a structured approach to problem-solving
• Service-oriented attitude with excellent communication and time management skills
• Comfortable working under pressure in a fast-paced environment
• Service-focused, detail-oriented, and committed to continuous learning and improvement

Salary: Competitive

Benefits: Visa, Medical Insurance, Flight Tickets (family), Company Bonus Scheme